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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > UK > BMWPARTSONLINE who else is having problems



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      02-06-2013, 04:43 AM   #1
335DEE
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BMWPARTSONLINE who else is having problems

I placed a next day delivery order a few days for a thermostat for my d and have heard nothing whatsoever only to say that the order was successfully placed. No despatch notice nothing.
I tried calling the sales land-line and get a mobile 02 answer phone message

Emails go unanswered .. and the greatest of surprises .. the money has left my account.

I'm off back to the card issuer to reclaim my money

Anyone know what's happened ?? . has it gone pop ?
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      02-06-2013, 06:44 AM   #2
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Quote:
Originally Posted by o0timbo0o
I placed a next day delivery order a few days for a thermostat for my d and have heard nothing whatsoever only to say that the order was successfully placed. No despatch notice nothing.
I tried calling the sales land-line and get a mobile 02 answer phone message

Emails go unanswered .. and the greatest of surprises .. the money has left my account.

I'm off back to the card issuer to reclaim my money

Anyone know what's happened ?? . has it gone pop ?
I ordered a few hundreds pounds worth of stuff at a price no others could touch.

His (Danny) customer service is not the best but I did get all items... Eventually!!

I got his mobile no. If u want it??
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      02-06-2013, 07:11 AM   #3
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ordered quite bit from him, as above you don't get any notification but parts do arrive and the price is good.
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      02-06-2013, 08:51 AM   #4
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I've always had really speedy replies from him to be fair. Once a pollen filter didn't arrive, but he sent another one out which came pretty quickly.
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      02-16-2013, 06:12 PM   #5
damianz
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Have you finally received your items ? I bought exactly the same items and . No contact, emails unanswered, no tracking details, dont know if i will ever receive my item What next ?

BIG NEGATIVE !!!
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      02-16-2013, 06:33 PM   #6
335DEE
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Yeah, was a bit crap but to be fair stuff turned up albeit to wrong address. he did apologise via email. clearly a fella operating on his own and very busy!
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      02-17-2013, 05:33 AM   #7
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How long did you wait for your items? I am waiting mostly a week and still no contact, no parts.
Thanks
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      02-17-2013, 05:41 AM   #8
335DEE
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Certainly didn't wait a week. I paid for next day delivery and when it never arrived I got straight on the case immediately via email. Sales@bmwpa....
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      02-18-2013, 03:34 AM   #9
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I've been servicing my car this weekend and purchased everything from my local GSF. Can't complain with parts quality and service. Also a great price and service.
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      02-18-2013, 04:43 PM   #10
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Today also no royal mail. Contacted my bank to return the money and if i get parts then i send the money back to him minus delivery and will explode his inbox with my emails but still no contact. I am waiting fifth day, excluding Sunday.
Wish me luck.
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      02-20-2013, 02:56 PM   #11
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Got my parts but still no contact. Took exactly 7 days. Hope it helps.
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