ECS Tuning = terrible service, bad review. Zero stars. - BMW 3-Series (E90 E92) Forum

kyle335i · 02-08-2013, 11:45 AM

I guess this is a bad review/rant thread. Well my car was misfiring in 3 cylinders and running very rich. Had it diagnosed, and needed new injectors. I was referred to the ECS Tuning website. They were selling the part I needed for 121$ a piece. I called the dealer, they quoted me $210. I decided the 2 day wait was worth it. Did 2 days shipping, and after 3 days, I receive an email stating that the part is no longer offered, and BMW has a new part number for the injectors. No big deal, they sent me a link with 2 injectors, one listed $110 and the other listed for $206, both with the same BMW part number, just different ECStuning part number. So I decide to call them, just to confirm which is correct. I did not want any mix up, since my car has been down for 4 days now. They confirmed on the phone that the $110 one was the correct price and that they can switch my order over the phone for me. Now once again I did 2 day shipping, on the 3rd day I receive the same email, stating this part is no longer available, order the $206 alternative. This was a HUGE waste of time, I just ordered the part from BMW for $210.

They should have informed me about the part on the day I ordered. Not when it was supposed to arrive to my address. Not once, but twice.

Next time, I will probably just order it from GetBMWParts. I should have, they have it listed for $191 a piece. I need it fast now, that is why I went to the dealer. GetBMWParts has always been very professional. I had the same issue with them before, and they offered free next day shipping when I contacted them. ECStuning, should have at least offered free shipping for the HUGE waste of time.

I would say avoid them, unless you really need to use their service.

iBoost · 02-08-2013, 02:21 PM

sounds like a very bad confusion with their listings on that item. just wanted to vouch for them though, theyre my go-to place since 07 when i got my car. never had a problem with any of my orders, and they have some of the best prices on parts.

index1489 · 02-09-2013, 12:58 AM

Best thing to do is find the latest greatest part number on realoem.com and plug that into whatever system you are ordering, your not paying full msrp so you have to do at least a little work.

kyle335i · 02-09-2013, 11:52 AM

Quote:

Originally Posted by index1489

Best thing to do is find the latest greatest part number on realoem.com and plug that into whatever system you are ordering, your not paying full msrp so you have to do at least a little work.

Yes, I knew I would have to "do a little work" which I did. I called them up the second time, to make sure this was the correct part after also researching online, and calling a dealership to get the latest part number. And still wasted another 3 days.

The last two injectors they told me I can buy had the SAME BMW PART NUMBER, but different ECSTuning part number. So they had a mix up on the prices. Hence, why I called to confirm.

Well, it is all done now, next time I will just use getbmwparts, since they seem to have the best prices anyways.

phozenstone · 02-09-2013, 12:34 PM

Ecs seems to always have a problem with outdated parts and pricing. On two separate occasions I wanted to buy a part at their currently advertised price only to get an email from them saying that was the old price and their new price was higher

ECSTuning · 02-11-2013, 08:22 AM

Kyle

We perform constant maintenance on our parts catalog, but are unfortunately at the whim of BMW when they update pricing and SKUs. BMW has a bulletin out now regarding this injector update, which had left some customers temporarily without a needed part. I feel your pain. We strive to provide up-to-date order information on a consistent basis, and you were contacted immediately once we received notice of the pricing update. I apologize for the delay in your order - if there is anything else you feel we could have done, please don't hesitate to contact our customer service department at 8009245172.

RazRokz.! · 02-14-2013, 01:56 AM

My main problem with them is that they dont keep up with their emails as they should. They have good prices, but come on now. Most of their orders come from on-line buyers. Better customer service should definitely be provided.

n54bewst · 02-24-2013, 08:40 AM

Wow that's odd. Never had a problem with ECS Tuning, I've ordered from them a few times.

02-08-2013, 11:45 AM	#1
kyle335i Banned Drives: 2008 335i Coupe Join Date: Sep 2008 Location: New Jersey Posts: 105 iTrader: (2)	ECS Tuning = terrible service, bad review. Zero stars. I guess this is a bad review/rant thread. Well my car was misfiring in 3 cylinders and running very rich. Had it diagnosed, and needed new injectors. I was referred to the ECS Tuning website. They were selling the part I needed for 121$ a piece. I called the dealer, they quoted me $210. I decided the 2 day wait was worth it. Did 2 days shipping, and after 3 days, I receive an email stating that the part is no longer offered, and BMW has a new part number for the injectors. No big deal, they sent me a link with 2 injectors, one listed $110 and the other listed for $206, both with the same BMW part number, just different ECStuning part number. So I decide to call them, just to confirm which is correct. I did not want any mix up, since my car has been down for 4 days now. They confirmed on the phone that the $110 one was the correct price and that they can switch my order over the phone for me. Now once again I did 2 day shipping, on the 3rd day I receive the same email, stating this part is no longer available, order the $206 alternative. This was a HUGE waste of time, I just ordered the part from BMW for $210. They should have informed me about the part on the day I ordered. Not when it was supposed to arrive to my address. Not once, but twice. Next time, I will probably just order it from GetBMWParts. I should have, they have it listed for $191 a piece. I need it fast now, that is why I went to the dealer. GetBMWParts has always been very professional. I had the same issue with them before, and they offered free next day shipping when I contacted them. ECStuning, should have at least offered free shipping for the HUGE waste of time. I would say avoid them, unless you really need to use their service.
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02-09-2013, 12:58 AM	#3
index1489 Major Drives: Out of warranty BMW Join Date: Sep 2008 Location: Chino, CA Posts: 1,366 iTrader: (3)	Best thing to do is find the latest greatest part number on realoem.com and plug that into whatever system you are ordering, your not paying full msrp so you have to do at least a little work. __________________ Gotta pay to play. WTB OEM Headunit E90/E92/E93 08+

02-09-2013, 12:34 PM	#5
phozenstone Brigadier General Drives: 2007 E92 Montego Blue Join Date: Apr 2007 Location: NY Posts: 4,492 iTrader: (64)	Ecs seems to always have a problem with outdated parts and pricing. On two separate occasions I wanted to buy a part at their currently advertised price only to get an email from them saying that was the old price and their new price was higher __________________ E92 Xdrive / Montego Blue / M3 Black Novillo Leather / OEM M3 220 19" Wheels / Mtech Rear w/ IS Diffuser / Aero Lip / LCI Tailights / M3 Steering Wheel w/Paddles / 40% Huper Optik / Lux V3 / 4300K HID Fogs / Dynavin D99 / 3 Stage Intake Manifold / Magnaflow Dual Exhaust Conversion 4" Tips / K&N Filter w/ charcoal delete / Active Autowerke Stage 2 Tune / KW V1 Coilovers / BMW Performance Strut Bar

02-11-2013, 08:22 AM	#6
ECSTuning BimmerPost Supporting Vendor Drives: Independent Tuning Specialists Join Date: Jul 2008 Location: Ohio Posts: 3,153 iTrader: (18)	Kyle We perform constant maintenance on our parts catalog, but are unfortunately at the whim of BMW when they update pricing and SKUs. BMW has a bulletin out now regarding this injector update, which had left some customers temporarily without a needed part. I feel your pain. We strive to provide up-to-date order information on a consistent basis, and you were contacted immediately once we received notice of the pricing update. I apologize for the delay in your order - if there is anything else you feel we could have done, please don't hesitate to contact our customer service department at 8009245172. __________________ *Have questions? Need answers? Live Chat us! 8:30am to 12:00am Midnight EST* sales@ecstuning.com \| customerservice@ecstuning.com Customer Service Hours: 8:00am - 8:00pm EST\|Sales Team Hours: 8:00am - 11:00pm EST 800.924.5172\|Facebook \| YouTube

02-14-2013, 01:56 AM	#7
RazRokz.! First Lieutenant Drives: 07 JET BLACK BMW 328i Join Date: Aug 2011 Location: BELGIUM Posts: 366 iTrader: (0)	My main problem with them is that they dont keep up with their emails as they should. They have good prices, but come on now. Most of their orders come from on-line buyers. Better customer service should definitely be provided. __________________ l-2007 Jet Black E90-l-Heated Seats-l-Injen Short Ram Intake-l-Kicker Audio-l-Tablet Pc Integration-l-19" Avant Garde M310-l-Falken 452-l-Depo Projectors-l-Depo Blacklines-l-M3 Replica Front Bumper-l-Canbus HID Headlights & Foglights-l-20% Tint All Around-l l-Got Most Of My Stuff From ModMy3.com-l

02-08-2013, 02:21 PM	#2
iBoost Colonel Drives: slow as f*ck Join Date: Nov 2009 Location: City of Sin Posts: 2,441 iTrader: (11)	sounds like a very bad confusion with their listings on that item. just wanted to vouch for them though, theyre my go-to place since 07 when i got my car. never had a problem with any of my orders, and they have some of the best prices on parts.

02-24-2013, 08:40 AM	#8
n54bewst Private Drives: 335xi pre-LCI Join Date: Sep 2012 Location: USA Posts: 96 iTrader: (0)	Wow that's odd. Never had a problem with ECS Tuning, I've ordered from them a few times.

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