Apple screwed me, advice? - BMW 3-Series (E90 E92) Forum

andrew335i · 02-23-2013, 06:24 AM

My iPhone 5 has battery issues since the day I bought it. It turns off at say, 53% as if it is dead. As soon as I put on a charger it comes back to life and is at 53%. It sometimes charges 1% over hours, or the phone will stay at say, 25% for 4 hours even though I'm watching a movie.

I went to apple and they could not replicate the issue and said if it happens again to come back.

It happened yesterday so I went back to apple. This was their response, "there seems to be a slight bend in your phone, this can happen from simply being in your pocket. This voids your warranty and there's nothing we can do except out of warranty replacement"

I explained I have never sat on my phone, not dropped it, and it's never left its case. There was even notes on my account that I was there for this issue the day after I bought the phone.

I spoke to the manager who was a female that just didn't know anything, or stood by the techs decision. I basically yanked my phone out of his hands and left.

What do I do now? I put my phone on a flat surface and don't even see this "bend". And even if there is... My warranty is void for carrying my phone in my POCKET??

Any suggestions? Phone is 4 months old.

JackR · 02-23-2013, 06:31 AM

If you can take it to a different Apple store. Apple tried screwing me about MacBook Pros but I stood my ground and got a replacement. Bending an iPhone5 is awfully difficult and shouldn't happen even if it's in your pocket. They should also atleast run a diagnostic test while you're in store. One of the so called "Genius" (who may I add know less than anyone who's got any idea about Apple products)

Also have you tried googleing this issue?

andrew335i · 02-23-2013, 06:36 AM

Yes and the only battery issues I've seen on google is short lift issues. Mines not so much short life, but rather a malfunction of the battery. I'm 99.9999% positive the battery or phone is defective and they just won't replace this damn thing.

nmehta211 · 02-23-2013, 06:49 AM

Do you have apple care? Keep pressing if you do. I would go to Another apple store if you can.

After a malfunction in my MacBook, the upper west side store in manhattan tried to fix it three times but failed. I then went to the fifth avenue store and they simply replaced it with the equivalent updated MacBook Pro in five minutes.

If you don't have that option and bought it on Amex you have a one year extended warranty and can call them.

andrew335i · 02-23-2013, 07:18 AM

Quote:

Originally Posted by nmehta211

Do you have apple care? Keep pressing if you do. I would go to Another apple store if you can.

After a malfunction in my MacBook, the upper west side store in manhattan tried to fix it three times but failed. I then went to the fifth avenue store and they simply replaced it with the equivalent updated MacBook Pro in five minutes.

If you don't have that option and bought it on Amex you have a one year extended warranty and can call them.

No I do not have apple care but I have the 1 year warranty that comes with the phone. Obv that doesn't cover if I damage the phone myself, but to tell me my phone had a bend in it after carrying it in my pockets for 4-5 months is NOT my fault. It there is indeed a bend, sounds like a defect in the production.

But they have notes on my account of me coming in the day after I got the phone complaining about the battery issues. So the issue was there prior to me even having the chance to damage the phone

MrRoboto · 02-23-2013, 07:49 AM

Did you buy it with a credit card? Some credit cards warranty goods purchased with it.

DSB335d · 02-23-2013, 09:52 AM

I had a similar problem with my 4s. It would be on the charger for hours and get extremely hot, not hold a charge etc.. I took it back to my service provider (Verizon) complained about the situation, left the phone with them for several hours and... Same as you they couldn't replicate the problem! I told them I wanted my phone replaced, I was still under 1yr manufacture warranty like you. I was pretty irritated at the whole ordeal at the store, and the manager understood my aggravation and took care of me and I had a new phone within a couple days. I also have 5 lines with them and a large data package so they may have taken that into consideration as well.
Good luck.

Skhmund · 02-23-2013, 12:51 PM

Had a audio reception problem with my Iphone 4 where the other person couldn't hear me. Took it to the apple store and they gave me a free (refurbished) phone since I was under the 1 year warranty mark. It still works great! I think it's about how you approach them that determines the outcome. FYI I'm on AT&T

andrew335i · 02-23-2013, 01:11 PM

Quote:

Originally Posted by Skhmund

Had a audio reception problem with my Iphone 4 where the other person couldn't hear me. Took it to the apple store and they gave me a free (refurbished) phone since I was under the 1 year warranty mark. It still works great! I think it's about how you approach them that determines the outcome. FYI I'm on AT&T

I'm AT&T too. I've replaced several defective phones with them before. Have been a member for 7 years. Idk why they are doing everything they can to NOT replace my phone

JackR · 02-23-2013, 01:46 PM

Go into Apple, the same one or a different one and stand your ground. 4-5 months owning a phone and it dying regularly isn't on!

As someone said, credit cards provide insurance most of the time!

Best of luck!

Quote:

Originally Posted by andrew335i

Yes and the only battery issues I've seen on google is short lift issues. Mines not so much short life, but rather a malfunction of the battery. I'm 99.9999% positive the battery or phone is defective and they just won't replace this damn thing.

Hisam135i · 02-23-2013, 01:46 PM

Did you try restoring it? Sounds like a software issue

leatherpants · 02-23-2013, 03:19 PM

Definitely take it to another Apple store and see if they give it the same diagnosis.

I used to be a huge Apple booster but I think that their outsourcing and struggle to meet demand has really impacted their product's quality in recent years. Just this year I had my 15" Macbook Pro replaced twice, my son's iPhone 4s replaced, and my new iPhone 5 replaced (camera stopped focusing).

Good luck!

justinnum1 · 02-23-2013, 03:58 PM

It really depends on the tech and the manager you get. Don't be an asshole or it won't help. Ask to talk to a SR. Manager. Good luck.

platnumdesi01 · 02-23-2013, 04:17 PM

go to a different store def

e92tt1986 · 02-23-2013, 04:41 PM

What a coincidence!!!

I just had the same problem with battery life.
I called apple and they put me on the phone with some lady who then sent me to support.

Basically they walked me through a process
Save everything on your phone, then wipe everything, and then reinstall some new software.

Took about an hour with the lady over the phone.
They even gave me 15gb in icloud for free!

Phone battery is amazing now

This should help you out big time buddy!

BKap08 · 02-23-2013, 04:56 PM

im not sure about the iphone 5 but when i had the iphone 4 my phone turned off around 50% once or twice in a week like it had died. Then the sound stopped working from the speakers but worked with headphones which was weird. I took it in and they gave me a replacement phone because i was still under the 1 year warranty period. However the guy at the apple store told me that a hard reset of the phone would fix the battery issue...not 100% sure if it'll work on the iphone 5 but you could try that

Greenkirby21 · 02-23-2013, 05:50 PM

go to another Apple store. There are two Apple stores 10 minutes away from me. One of them NEVER wants to fix my problems or try to charge me. The other is the complete opposite and will change things without even testing or asking.

Once my charger broke (wouldn't charge anything) and I was well over the 1 year warranty. The person at the nice apple store didn't even ask me how old the charger was or anything. They just handed me a new box and left me on my way.

MP0WER · 02-23-2013, 05:55 PM

other store. typically if you bitch enough they will replace it.

MisterSkiMask · 02-24-2013, 12:26 AM

make more noise, I have been very satisfied with my apple store

N55 · 02-24-2013, 03:30 AM

Buy a $25-$35 OEM iPhone 5 Battery from Ebay and replace it yourself. It will void your warranty (If you even still have one) and you better make sure it is OEM.

As for the install complexity level... My grandma could do it.

Hisam135i · 02-24-2013, 03:44 PM

Quote:

Originally Posted by N55

Buy a $25-$35 OEM iPhone 5 Battery from Ebay and replace it yourself. It will void your warranty (If you even still have one) and you better make sure it is OEM.

As for the install complexity level... My grandma could do it.

You can't purchase any oem parts for apple devices, apple doesn't sell to anyone

Greeney · 02-24-2013, 11:40 PM

Just call the 1800 number, they'll overnight you a replacement (they'll put a hold on your CC). Problem solved.

02-23-2013, 06:24 AM	#1
andrew335i Banned Drives: 2009 335i e92 Join Date: Jan 2013 Location: Newburgh, NY Posts: 96 iTrader: (0)	Apple screwed me, advice? My iPhone 5 has battery issues since the day I bought it. It turns off at say, 53% as if it is dead. As soon as I put on a charger it comes back to life and is at 53%. It sometimes charges 1% over hours, or the phone will stay at say, 25% for 4 hours even though I'm watching a movie. I went to apple and they could not replicate the issue and said if it happens again to come back. It happened yesterday so I went back to apple. This was their response, "there seems to be a slight bend in your phone, this can happen from simply being in your pocket. This voids your warranty and there's nothing we can do except out of warranty replacement" I explained I have never sat on my phone, not dropped it, and it's never left its case. There was even notes on my account that I was there for this issue the day after I bought the phone. I spoke to the manager who was a female that just didn't know anything, or stood by the techs decision. I basically yanked my phone out of his hands and left. What do I do now? I put my phone on a flat surface and don't even see this "bend". And even if there is... My warranty is void for carrying my phone in my POCKET?? Any suggestions? Phone is 4 months old.
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02-23-2013, 06:49 AM	#4
nmehta211 Second Lieutenant Drives: 08 E90 M3 Join Date: Jan 2006 Location: NYC Posts: 202 iTrader: (1)	Do you have apple care? Keep pressing if you do. I would go to Another apple store if you can. After a malfunction in my MacBook, the upper west side store in manhattan tried to fix it three times but failed. I then went to the fifth avenue store and they simply replaced it with the equivalent updated MacBook Pro in five minutes. If you don't have that option and bought it on Amex you have a one year extended warranty and can call them. __________________ 08 E90 M3 Interlagos Blue 99 E36 M3 Cosmos, #2--Sold 99 E36 M3 Cosmos, #1--Sold

02-23-2013, 01:46 PM	#11
Hisam135i Major Drives: 335i Join Date: Dec 2010 Location: Irvine, CA Posts: 1,097 iTrader: (0)	Did you try restoring it? Sounds like a software issue __________________ 2008 Monaco Blue 335i \| Terracotta \| Premium \| Auto \| Comfort Access \| Matte-black Grills \| Carbon Fiber Splitters \| 20% Tint \| 1- point E9x Picture Game \| Staggered 19' VMR V701 \| Legal Disclaimer: My posts on this website cannot be held against me in any issues, such as warranty claims. \|

02-23-2013, 03:58 PM	#13
justinnum1 Brigadier General Drives: 2013 335i Msport Join Date: Nov 2006 Location: South Florida Posts: 3,785 iTrader: (0)	It really depends on the tech and the manager you get. Don't be an asshole or it won't help. Ask to talk to a SR. Manager. Good luck. __________________ F30 335i Msport Estoril Blue/Black leather sport auto. black grills, Performance Exhaust, HK,

02-23-2013, 05:50 PM	#17
Greenkirby21 Vrooom :) Drives: BMW 128i Join Date: Jun 2010 Location: Dream Land Posts: 1,736 iTrader: (1)	go to another Apple store. There are two Apple stores 10 minutes away from me. One of them NEVER wants to fix my problems or try to charge me. The other is the complete opposite and will change things without even testing or asking. Once my charger broke (wouldn't charge anything) and I was well over the 1 year warranty. The person at the nice apple store didn't even ask me how old the charger was or anything. They just handed me a new box and left me on my way. __________________ 2009 128i Coupe Crimson Red MODS: -Injen Intake-Magnaflow Exhaust-Carbon Fiber Spoiler - Carbon Fiber Grilles - OZ Ultraleggeras - CF Mirrors

02-23-2013, 06:31 AM	#2
JackR Second Lieutenant Drives: BMW 330d SE Join Date: Nov 2012 Location: Somerset, United Kingdom Posts: 236 iTrader: (0)	If you can take it to a different Apple store. Apple tried screwing me about MacBook Pros but I stood my ground and got a replacement. Bending an iPhone5 is awfully difficult and shouldn't happen even if it's in your pocket. They should also atleast run a diagnostic test while you're in store. One of the so called "Genius" (who may I add know less than anyone who's got any idea about Apple products) Also have you tried googleing this issue?

02-23-2013, 06:36 AM	#3
andrew335i Banned Drives: 2009 335i e92 Join Date: Jan 2013 Location: Newburgh, NY Posts: 96 iTrader: (0)	Yes and the only battery issues I've seen on google is short lift issues. Mines not so much short life, but rather a malfunction of the battery. I'm 99.9999% positive the battery or phone is defective and they just won't replace this damn thing.

02-23-2013, 07:49 AM	#6
MrRoboto Colonel Drives: VO 1M Join Date: Aug 2007 Location: Canada Posts: 2,600 iTrader: (0)	Did you buy it with a credit card? Some credit cards warranty goods purchased with it.

02-23-2013, 09:52 AM	#7
DSB335d Lieutenant Drives: '11 335d DSB/oyster&black/navi Join Date: Dec 2011 Location: West palm beach Posts: 437 iTrader: (0)	I had a similar problem with my 4s. It would be on the charger for hours and get extremely hot, not hold a charge etc.. I took it back to my service provider (Verizon) complained about the situation, left the phone with them for several hours and... Same as you they couldn't replicate the problem! I told them I wanted my phone replaced, I was still under 1yr manufacture warranty like you. I was pretty irritated at the whole ordeal at the store, and the manager understood my aggravation and took care of me and I had a new phone within a couple days. I also have 5 lines with them and a large data package so they may have taken that into consideration as well. Good luck.

02-23-2013, 12:51 PM	#8
Skhmund Private Drives: 335I N55 E92 Join Date: Jun 2012 Location: Houston, TX Posts: 71 iTrader: (0)	Had a audio reception problem with my Iphone 4 where the other person couldn't hear me. Took it to the apple store and they gave me a free (refurbished) phone since I was under the 1 year warranty mark. It still works great! I think it's about how you approach them that determines the outcome. FYI I'm on AT&T

02-23-2013, 03:19 PM	#12
leatherpants Enlisted Member Drives: 2013 X1 xDrive28i Join Date: Feb 2013 Location: Napville, WA Posts: 34 iTrader: (0)	Definitely take it to another Apple store and see if they give it the same diagnosis. I used to be a huge Apple booster but I think that their outsourcing and struggle to meet demand has really impacted their product's quality in recent years. Just this year I had my 15" Macbook Pro replaced twice, my son's iPhone 4s replaced, and my new iPhone 5 replaced (camera stopped focusing). Good luck!

02-23-2013, 04:17 PM	#14
platnumdesi01 First Lieutenant Drives: 2009 335i Coupe Join Date: Jun 2011 Location: Lorton, Virginia Posts: 344 iTrader: (2)	go to a different store def

02-23-2013, 04:41 PM	#15
e92tt1986 First Lieutenant Drives: e92 Join Date: Jan 2013 Location: Greece Posts: 355 iTrader: (1)	What a coincidence!!! I just had the same problem with battery life. I called apple and they put me on the phone with some lady who then sent me to support. Basically they walked me through a process Save everything on your phone, then wipe everything, and then reinstall some new software. Took about an hour with the lady over the phone. They even gave me 15gb in icloud for free! Phone battery is amazing now This should help you out big time buddy!

02-23-2013, 04:56 PM	#16
BKap08 Colonel Drives: LCI Join Date: Mar 2011 Location: 408 Posts: 2,259 iTrader: (0)	im not sure about the iphone 5 but when i had the iphone 4 my phone turned off around 50% once or twice in a week like it had died. Then the sound stopped working from the speakers but worked with headphones which was weird. I took it in and they gave me a replacement phone because i was still under the 1 year warranty period. However the guy at the apple store told me that a hard reset of the phone would fix the battery issue...not 100% sure if it'll work on the iphone 5 but you could try that

02-23-2013, 05:55 PM	#18
MP0WER Gotta Love It!! Drives: Exceptionally well :) Join Date: Feb 2009 Location: Tampa, FL Posts: 951 iTrader: (0)	other store. typically if you bitch enough they will replace it. __________________ -Joe *"No Representation Without Taxation"*

02-24-2013, 12:26 AM	#19
MisterSkiMask Lieutenant Colonel Drives: I Can not say Join Date: Nov 2005 Location: you must not know Posts: 1,819 iTrader: (0)	make more noise, I have been very satisfied with my apple store

02-24-2013, 03:30 AM	#20
N55 Major Drives: 2012 335IS E92 Join Date: Nov 2010 Location: Pittsburgh Posts: 1,133 iTrader: (1) Garage List 2012 BMW 335IS [3.20] 2011 BMW 335XI (SOLD) [2.33] 2008 BMW 335xi (SOLD) [5.00]	Buy a $25-$35 OEM iPhone 5 Battery from Ebay and replace it yourself. It will void your warranty (If you even still have one) and you better make sure it is OEM. As for the install complexity level... My grandma could do it. __________________ 2008 335xi E90 Alpine White - Sold - 8/19/10 > 2011 335xi E90 Jet Black - Sold - 6/27/12 > 2012 335IS E92 Crimson Red - Current

02-24-2013, 11:40 PM	#22
Greeney Brigadier General Drives: Jerez E90 M3 Join Date: May 2006 Location: Westchester, NY / Fort Lauderdale, FL Posts: 3,763 iTrader: (4)	Just call the 1800 number, they'll overnight you a replacement (they'll put a hold on your CC). Problem solved.

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