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      02-28-2013, 04:11 PM   #1
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Post BMWNA Announces 2013 Best Dealership Awards

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BMWNA Announces 2013 Best Dealership Awards
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33 BMW dealers honored as 2013 Centers of Excellence

Woodcliff Lake, NJ – February 28, 2013…
BMW of North America, LLC today announced its annual Center of Excellence (COE) honors, awarded to the top performing dealerships in the U.S. Thirty-three of the 338 BMW dealers nationwide achieved “2013 Center of Excellence” status based on their 2012 performance in customer satisfaction, outstanding brand representation, operational excellence and profitability.

“I am always very proud to welcome the Center of Excellence winners and this year we have a strong mix of repeat and new winners,” said BMW of North America President and CEO Ludwig Willisch. “Being a COE has never been more critical to the success of our brand and we are all inspired by their accomplishments.”

“We recognize not only these outstanding owners and operators but also their teams who continuously demonstrate the ability to perform in a highly competitive market,” said Peter Miles, BMW of North America Executive VP of Operations. “It takes commitment, adaptability and consistency to reach the ranks of a COE dealership.”

2013 Center of Excellence Award Recipients

1. BMW of Stratham, Stratham NH
2. Tulley BMW, Nashua NH
3. BMW of Newport, Middletown RI
4. BMW of Ridgefield, Ridgefield CT
5. BMW of Bridgeport, Bridgeport CT
6. BMW of the Main Line, Bala Cynwyd PA
7. BMW of Alexandria, Alexandria VA
8. United BMW of Gwinnett Place, Duluth GA
9. Schaeffer BMW, Wilmington NC
10. Performance BMW, Chapel Hill NC
11. Rick Hendrick BMW Charleston, Charleston SC
12. Hendrick BMW, Charlotte NC
13. BMW of Austin, Austin TX
14. Sandy Sansing BMW, Pensacola FL
15. Roadshow BMW, Cordova TN
16. Desert BMW of Las Vegas, Las Vegas NV
17. BMW of Murrieta, Murrieta CA
18. BMW of San Diego, San Diego CA
19. New Century BMW, Alhambra CA
20. Shelly BMW, Buena Park CA
21. Irvine BMW, Irvine CA
22. BMW of Honolulu, Honolulu HI
23. BMW of Visalia, Visalia CA
24. Peter Pan BMW, San Mateo CA
25. Kuni BMW, Beaverton OR
26. Schomp BMW of Highlands Ranch, Highlands Ranch CO
27. Perillo BMW, Inc., Chicago IL
28. Sharpe BMW, Grand Rapids MI
29. Erhard BMW of Farmington Hills, Farmington Hills MI
30. Dreyer & Reinbold, Inc., Indianapolis IN
31. BMW of Minnetonka, Minnetonka MN
32. Motorwerks BMW, Bloomington MN
33. BMW of El Cajon, El Cajon CA

Because of the outstanding work of the dealer network, BMW Group in 2012 achieved its best sales ever in the U.S.

In case you were curious, here were the winners for 2011 and 2012:

BMW of North America Announces 2012 Best Dealership Awards
BMWNA Announces 2011 Best Dealership Awards

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      02-28-2013, 04:29 PM   #2
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Wow, New England repping hard!

I'm a bit surprised to see #4 as I've dealt with them several times and found them to be terrible. That's the only dealer I've ever walked into that made me feel as if they truly did not want to sell me a car.

I know many customers of Bridgeport (#5) and they all seem very happy.
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      02-28-2013, 07:28 PM   #3
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Quote:
Originally Posted by KingOfJericho View Post
Wow, New England repping hard!

I'm a bit surprised to see #4 as I've dealt with them several times and found them to be terrible. That's the only dealer I've ever walked into that made me feel as if they truly did not want to sell me a car.

I know many customers of Bridgeport (#5) and they all seem very happy.
Some dealerships, never send you the survey, for example the Brooklyn one, most terrible place to have a service, and never ever you'll get a survey. Because its being "hooked up".
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      02-28-2013, 08:12 PM   #4
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Cool, New Century is the one i go to
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      03-01-2013, 06:44 AM   #5
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Quote:
Originally Posted by KingOfJericho View Post
Wow, New England repping hard!

I'm a bit surprised to see #4 as I've dealt with them several times and found them to be terrible. That's the only dealer I've ever walked into that made me feel as if they truly did not want to sell me a car.

I know many customers of Bridgeport (#5) and they all seem very happy.

That is odd. I don't know what your experience has been there, but when I was shopping for my car I visited a few local dealerships, including BMW of Ridgefield. I finally narrowed it down to Ridgefield and North Haven. They beat North Haven's price (by a lot!), brand spanking new facilities and they made me feel like a king!


By the way, to my knowledge, Bridgeport and Ridgefield are owned by the same guy (which to me either signals that he knows exactly how to run his business, or these rankings are cooked). Either way, I got a great deal on a build-to-order new car, and they treated me like gold.


I would highly recommend them (Ridgefield).
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      03-01-2013, 06:48 AM   #6
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Well, maybe not cooked.


2012 Rankings


4. BMW of Bridgeport - Bridgeport, CT


...

17. BMW of Ridgefield - Ridgefield, CT




2010 Rankings


21. BMW of Bridgeport - Bridgeport, CT




Looks like they've been working hard.


Does anyone have insight as to what data goes into compiling these rankings?
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      03-01-2013, 07:23 AM   #7
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Congratulations to Joel and the team at IRA BMW of Stratham, they work very hard on customer satisfaction, and it does pay off. I was a consultant to the mega dealer group in the past and I know how hard you need to work to achieve the top spot.
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      03-01-2013, 07:38 AM   #8
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no suprise that there are no south florida dealers on there.
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      03-01-2013, 08:07 AM   #9
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Where is Prestige BMW of NJ? IMO they're a lot better than Bridgeport BMW.
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      03-01-2013, 08:23 AM   #10
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F*** BMW of Gainesville, glad they didn't get any. THEY SUCK.

Surprised BMW Tampa Reeves is not on there. They RULE.
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      03-01-2013, 08:46 AM   #11
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I wonder why JMK (Springfield, NJ) didn't make the list...Oh yeah, all the service advisers are demeaning pricks.
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      03-01-2013, 08:58 AM   #12
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I find it sad that BMWNA's HQ are in NJ and not 1 NJ dealer made this list... Goes to show what everyone in NJ already knows...
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      03-01-2013, 09:01 AM   #13
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Where's BMW of Bayside and Life Quality BMW?
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      03-01-2013, 09:02 AM   #14
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F*** BMW of Gainesville, glad they didn't get any. THEY SUCK.

Surprised BMW Tampa Reeves is not on there. They RULE.
I second this. I have never been to a worse dealership.
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      03-01-2013, 09:26 AM   #15
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I go to Alexandria VA, they are pretty good. That's probably b/c I still have warranty haha!
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      03-01-2013, 09:29 AM   #16
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What about Canadian dealers?
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      03-01-2013, 09:35 AM   #17
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Originally Posted by KORALLROT View Post
That is odd. I don't know what your experience has been there, but when I was shopping for my car I visited a few local dealerships, including BMW of Ridgefield. I finally narrowed it down to Ridgefield and North Haven. They beat North Haven's price (by a lot!), brand spanking new facilities and they made me feel like a king!


By the way, to my knowledge, Bridgeport and Ridgefield are owned by the same guy (which to me either signals that he knows exactly how to run his business, or these rankings are cooked). Either way, I got a great deal on a build-to-order new car, and they treated me like gold.


I would highly recommend them (Ridgefield).
I hope they've turned over their staff. It used to be a bunch of old guys who looked more suited for a GMC Truck dealership who would largely ignore you. They actually told me to come back with my parents on one occasion. I bought a Lotus the next month. When they're in a nice area, as Ridgefield is, they should be a little more aware that you don't have to be dressed in a suit to afford their cars.

FWIW, that was many years ago and I believe that they were purchased by the Bridgeport guy who likely turned the place around. I would give them another shot but they're no longer local to me. The whole experience left a bad taste in my mouth.
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      03-01-2013, 09:37 AM   #18
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I wonder why the three Houston dealers dropped out since last year. The economy is going strong here.
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      03-01-2013, 09:46 AM   #19
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      03-01-2013, 09:56 AM   #20
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Quote:
Originally Posted by KingOfJericho View Post
I hope they've turned over their staff. It used to be a bunch of old guys who looked more suited for a GMC Truck dealership who would largely ignore you. They actually told me to come back with my parents on one occasion. I bought a Lotus the next month. When they're in a nice area, as Ridgefield is, they should be a little more aware that you don't have to be dressed in a suit to afford their cars.

FWIW, that was many years ago and I believe that they were purchased by the Bridgeport guy who likely turned the place around. I would give them another shot but they're no longer local to me. The whole experience left a bad taste in my mouth.

Absolutely, that makes sense. No one would appreciate being treated like that either. I agree. In their defense, maybe you have the baby looks, like myself. I always get asked at work if I'm old enough to be doing what I do.

I also believe they have new staff now, since your last trip there. No old geezers that I noticed. Mostly mid age or young and very professional. The new owner also built a brand new building next to the old store, and converted the old store to a new-car delivery center. It sounds like they have changed a lot.
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      03-01-2013, 09:56 AM   #21
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Does anyone have insight as to what data goes into compiling these rankings?
It is extremely difficult to achieve the Center of Excellence award. The measurements are based on sales vs goal in all parts of the dealership, service, parts, sales. It also takes into account the customer satisfaction in all areas as well. I don't think that a dealership could make it without having a solid operation.
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      03-01-2013, 09:56 AM   #22
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Originally Posted by KingOfJericho View Post
Wow, New England repping hard!

I'm a bit surprised to see #4 as I've dealt with them several times and found them to be terrible. That's the only dealer I've ever walked into that made me feel as if they truly did not want to sell me a car.

I know many customers of Bridgeport (#5) and they all seem very happy.
Just curious, have you dealt with BMW of Darien? That's where I purchased my 1M. The sales experience was great and the serivce has been godd as well. Based on my experience, I'm surpised they're not on the list.

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