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BMW 3-Series (E90 E92) Forum > BIMMERPOST Universal Forums > General BMW News and Cars Discussion > BMWNA Announces 2013 Best Dealership Awards



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      03-01-2013, 12:45 PM   #45
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No Mass. dealers

Quote:
Originally Posted by KingOfJericho View Post
Wow, New England repping hard!

I'm a bit surprised to see #4 as I've dealt with them several times and found them to be terrible. That's the only dealer I've ever walked into that made me feel as if they truly did not want to sell me a car.

I know many customers of Bridgeport (#5) and they all seem very happy.
Yes and no, not a single Massachusetts dealer.
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      03-01-2013, 12:58 PM   #46
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Proud to be a member of the BMW of Honolulu team! Congrats to all the centers who made it!
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      03-01-2013, 01:03 PM   #47
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Steve Thomas BMW needs to be on this list. They are the top M3 dealer. Here in the sf Bay Area no one was even close to their pricing and hard work.
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      03-01-2013, 01:07 PM   #48
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The only one in PR, Autogermana is use to doing that sh... I have my car service, got it back all dirty and they won't send you a survey because I bet they know they suck!!! But there is only one dealer so they got us by our balls
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      03-01-2013, 02:27 PM   #49
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There should be some sort of "Poor Service Award" for dealerships that provided messy service like I received In Idaho Falls, Idaho during my so many years planned x-country trip when my e89 2009 brand new Z4 35i developed a flat due to cracked wheel issues.

This nice dealership told this long time BMW customer ...

1) Service Manager ---> Your Canadian warranty is different then our US warranty ... they went on you have 2 options a) roadside assistance can tow you to the nearest Canadian BMW dealer or b) you order a new wheel then we ship the cracked one to Canada or you take it with you.

Naturally I believed them and ordered a new wheel.

2) Parts Manager ---> Once the new wheel arrived he told me "Sorry we don't change out wheels at this dealership this is done at a tire shop just down the street" So I followed him. The tire shop not only change the wheel they removed the RFT with 2 tire irons and bend the wheel.

3) Tire Shop .... I asked for all my wheels to be checked (something the BMW folks should have done) low and behold the other rear wheel also had 2 hairline cracks. The air was still holding so I decided to drive carefully back home hopping I make it.

Bottom line .... Once back in Canada the wheel with hairline cracks was replaced under warranty without question. The wheel that cracked and would not hold air the one that the tire shop removed with 2 tire irons was not replaced BMW declared "Sorry your wheel is bend" I wonder why LOL

Yes BMW drivers would benefit if there would be a "Poor Service Award" so we could stay far away from them.
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      03-01-2013, 02:38 PM   #50
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Performance Chapel Hill is doing it big and Leith BMW is nowhere to be seen. Looks like a I chose well. I've never had a bad experience at Performance CH but didn't expect it to be on a list of best national dealers. That's great.
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      03-01-2013, 02:47 PM   #51
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Why is it usually the dealers that have good service have shitty sales reps and v.v.?
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      03-01-2013, 02:56 PM   #52
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Erhard BMW of Farmington Hills

My dealership made the list and I can truly say they are a wonderful dealership that strives hard to keep their customers happy and well served. I can say this from experience after buying 6 cars from them.
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      03-01-2013, 02:58 PM   #53
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BMW in Jersey - hot chicks work at the one at Mt. Laurel

BMW in VA - Fairfax are aholes - they say you can't afford their cars

BMW in MD - nice, but want to sell your extended warranty contracts at ludicrous prices

BMW in NY - decent prices

BMW in PA - decent

BMW in AZ - chapman on camelback has good service, but they all suck at sales, n scotts and tucson blow

BMW in Cali - san diego area good

BMW in HI - gives you free coffee and are pretty cool - they try to get you on parts tho
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      03-01-2013, 03:11 PM   #54
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Cool, New Century is the one i go to
Do you know if New Century is anal about cars with mods? do they flag?
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      03-01-2013, 03:12 PM   #55
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Jesus H. NJ dealerships better step it up. Pretty embarrassing that not one of them is listed on that list.
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      03-01-2013, 03:12 PM   #56
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Quote:
Originally Posted by Peahi View Post
Steve Thomas BMW needs to be on this list. They are the top M3 dealer. Here in the sf Bay Area no one was even close to their pricing and hard work.
+100000
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      03-01-2013, 03:37 PM   #57
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interesting that minnetonka and motorwerks are both on the list very close to each other. My experience at motorwerks was much better than minnetonka which is why i ended up getting my vehicle from there
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      03-01-2013, 04:28 PM   #58
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Two thumbs up to BMW of San Diego. Got my car from there and their customer service is top notch.
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      03-01-2013, 04:50 PM   #59
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Bmw of murietta!!!??!! Fuuuuckkk them! Worst and most broke bmw dealership i have ever been to!

They tried to charge me for an oil top off on a brand new 550i .... Said they cant afford to give free top offs.... Broke bastards

Bmw of san diego is amazing!!
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      03-01-2013, 05:10 PM   #60
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Quote:
Originally Posted by LeifW View Post
Just curious, have you dealt with BMW of Darien? That's where I purchased my 1M. The sales experience was great and the serivce has been godd as well. Based on my experience, I'm surpised they're not on the list.

Leif W.
That's where I bought my car and I completely agree. I'm really not sure why they haven't been making the list recently because my experience there was nothing short of perfect. Having them about a mile from my front door was also pretty convenient haha.
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      03-01-2013, 06:09 PM   #61
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And the nations worst BMW dealership award goes to Braman BMW in Miami!
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      03-01-2013, 06:22 PM   #62
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Anyone on here from Zeigler BMW in Kalamazoo?
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      03-01-2013, 07:34 PM   #63
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Shelly BMW is the one I go to, congrats to them!!!!! I purchased two vehicles from there, top notch sales and service, thumbs up, CALI LUVVV
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      03-01-2013, 07:50 PM   #64
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why is there a peter pan bmw?
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      03-01-2013, 08:53 PM   #65
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No way Perillo in Chicago deserves to be on that list. They purposely damage your car so you can pay to fix it. If this is anything like last year, it's all sale numbers.
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      03-01-2013, 09:13 PM   #66
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Yes absolutely thumbs up for BMW of Austin. Fantastic place after they did the renovations few years ago.
I bought my 3rd BMW from them last and year and extremely satisfied.
Their service dept is top notch.

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Originally Posted by jphughan View Post
Yay for BMW of Austin!! I'm surprised they haven't been on the list in the past since I've had consistently outstanding experiences with their sales and service departments, and what other dealership has amenities like a small soundproofed movie theater complete with La-Z-Boys and a 500-disc Blu-ray player stocked with current releases for you to choose from?
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