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BMW 3-Series (E90 E92) Forum > E90 / E92 / E93 3-series Powertrain and Drivetrain Discussions > N54 Turbo Engine / Drivetrain / Exhaust Modifications - 335i > Downpipes and Exhaust!



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      09-01-2007, 10:33 AM   #45
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Quote:
Originally Posted by Ultimate Racing View Post
Well first off, I am glad you got our products installed and are enjoying the performance gains. If you are having problems, PLEASE contact us first. I think that's the most sensible thing to do. Your post was started last night at 11:42PM...long after we have closed. It is 9:19AM on a Saturday as I am typing this, and contrary to what others have posted, I think that's pretty good support.

I MUST add that some of the statements made are completely false. We have never guaranteed against CEL's with our catless downpipes. What was mentioned was that our car had only had several days worth of driving on catless downpipes, and we hadn't received a CEL yet. There is no one at Ultimate Racing that would ever guarantee any catless product from not triggering a CEL. Originally, our plans were to offer our metal high-flow catted downpipes only. We made the catless ones simply because people asked for them. Each and every customer that has contacted me about purchasing catless downpipes has been told all of this. The original posted was told this, and I even recall him asking what to do if a CEL did appear. He mentioned that he was given a code reader that came with his Procede, and I told him that it would more than likely reset the code if he were to get one. Now why would I say that if I guaranteed no CEL?

Also, regarding our restocking fee. Yes, we do have one, and yes, it is 35%. However, the original poster ordered this complete exhaust system with us, and was told it would be shipped in 2-3 days. After 2 days, we received an a couple of emails, one from him, and one from his grandmother stating that they would not like to cancel the order. One email stated it was due to learning that the parts would not be compatible. Now, his order was now ready and complete...ready to ship. Instead of creating more problems for ourselves with an angry customer, I approved a FULL REFUND of the purchase price with no restocking fee added. The customer then contacted me about 3-5 minutes later saying that he would like to continue with the order. He stated there were just some problems with finances and they thought they needed the money back. Anyhow, the order was reprocessed, and the item was shipped that same day.

We still believe we have some of the best technical support out there. Not every install goes smoothly. Many members have called us while installing our exhaust and downpipes for some help. I believe that each and every one of them that called got everything to work out.

Darryl
www.ultimate-racing.com
Man...the things these kids get themselves into... IMHO, I think that was the right thing to do from your company's standpoint and I commend you for your offer of a full refund w/o restocking fee to this particular customer; it shows your understanding and commitment for top-notch customer service and satisfaction.

With that said, I think it's important that you make your potential customers understand that the "safest" product (with the least risk of potential problems including CELs) to purchase from your company are the high-flow catted DPs; apparently, you've done this by contacting those customers who purchase your catless DPs (although you should remind them prior to fulfilling their order). To be fair, "several days" of test driving with your catless DPs (w/o a CEL) doesn't mean it's exactly a "highly tested" product.

And, FWIW, apparently your competition for DPs, RR has developed catless DPs for the 335i that supposedly do not throw CELs after significant testing; not sure the reason, nor do I care since I am not in the market for DPs...but many other ppl are of course. I have a feeling that many ppl wanting the catless DPs (for full power and sound), regardless of which company they go with, may ultimately have issues with them, and come to the conclusion that the high-flow catted DPs are the way to go.
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      09-01-2007, 02:52 PM   #46
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Quote:
Originally Posted by Ultimate Racing View Post
Well first off, I am glad you got our products installed and are enjoying the performance gains. If you are having problems, PLEASE contact us first. I think that's the most sensible thing to do. Your post was started last night at 11:42PM...long after we have closed. It is 9:19AM on a Saturday as I am typing this, and contrary to what others have posted, I think that's pretty good support.

I MUST add that some of the statements made are completely false. We have never guaranteed against CEL's with our catless downpipes. What was mentioned was that our car had only had several days worth of driving on catless downpipes, and we hadn't received a CEL yet. There is no one at Ultimate Racing that would ever guarantee any catless product from not triggering a CEL. Originally, our plans were to offer our metal high-flow catted downpipes only. We made the catless ones simply because people asked for them. Each and every customer that has contacted me about purchasing catless downpipes has been told all of this. The original posted was told this, and I even recall him asking what to do if a CEL did appear. He mentioned that he was given a code reader that came with his Procede, and I told him that it would more than likely reset the code if he were to get one. Now why would I say that if I guaranteed no CEL?

Also, regarding our restocking fee. Yes, we do have one, and yes, it is 35%. However, the original poster ordered this complete exhaust system with us, and was told it would be shipped in 2-3 days. After 2 days, we received an a couple of emails, one from him, and one from his grandmother stating that they would not like to cancel the order. One email stated it was due to learning that the parts would not be compatible. Now, his order was now ready and complete...ready to ship. Instead of creating more problems for ourselves with an angry customer, I approved a FULL REFUND of the purchase price with no restocking fee added. The customer then contacted me about 3-5 minutes later saying that he would like to continue with the order. He stated there were just some problems with finances and they thought they needed the money back. Anyhow, the order was reprocessed, and the item was shipped that same day.

We still believe we have some of the best technical support out there. Not every install goes smoothly. Many members have called us while installing our exhaust and downpipes for some help. I believe that each and every one of them that called got everything to work out.

Darryl
www.ultimate-racing.com

Well so much for customer confidentiality.

He is right about the ordering though. My parents battled with my grandmother to discontinue the order process and then my grandmother gav me the OK to reorder them.

I apologize for the hard time I gae you while ordering, its the way my parents play games...not fair on your end of the deal guys, sorry.

I wasn't implying anything bad about UR...I was saying how good they sounded and how pleased I am with the quality. Sorry for any misunderstandings if you thought I was discrediting your product. I haven't had time to crack open the undersi to peek at the DP install job yet. First, I am going to disconnect the battery for 30 min and hope it resets the Service Engine Light.

If the light doesn't reset, or I keep throwing CELs, I will call you guys up later tonight. I cannot work on it until later tonight, the friend of mine who has oil changing ramps and an air wrench won't be home untl later tonight, besides he's pretty car savvy.

Anyways, sorry Darryl, if you felt I bashed your service or product, I don't believe I directly or indirectly implied that you couldn't/wouldn't help me out. I just asked Riss Racing for advice seeing as they are known to help customers and non customers with DP issues and are always readily available.

Darryl, you have a good product. If I could redo it all again, I would still purchase the same thing. I guess I was ignorant of these common DP issues and information.

Anyone who thinks you carry a crappy product should think again...I have issues with them (like I said earlier, most likely on the install end of the deal) I would still recommend them. Anyone considering DP should DEFINITELY consider UR's DP+exhaust. It is mean, gains are noticable, and everyone thinks its :rocks:!!
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      09-01-2007, 02:58 PM   #47
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I don''t own a procede yet. I was in the market for one and had anticipated purchasing a C-Reader beforehand to read any possible DP codes.

And yes, UR did mention that it COULD happen, but they said it wasn't likely. Re-read what I had posted, thats what had originally brought to the table.

Can we stop bashing each other about who's at fault? I assume that I was a difficult customer to handle, but could we please stay concentrated on the situation on hand?

I appologize if I insulted UR's product, I am satisfied on the job they did.
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      09-01-2007, 04:50 PM   #48
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At the end of the day UR did all the right things in my eyes. Riss also did a good thing by trying to help the kid out...regardless of their motives.
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      09-01-2007, 08:44 PM   #49
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CEL or not, high flow cats are definately the way to go. The catted dp's only made 6hp less than the non-catted pipes and are way safer to run.....not to mention better on the environment!

My question is.....why not place the high flow cat downstream from the downpipe and before the mid-pipe? That way, you dont have that choke on exhaust flow right after the turbo and the customer can easily swap out the cat for a test pipe on track days.
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      09-01-2007, 09:46 PM   #50
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Quote:
Originally Posted by fox001 View Post
I guess I see it a little different. I see a supplier who’s customers service and willingness to work issues were called into question. If they do not respond, some will assume the worst. They are damned either way. Maybe Grandma can bail him out with another set of downpipes. She has lots of cash.

I checked out the UR website and it does not say anything about the potential to throw a CEL code. It might be a good idea to make this clear, particularly since they know this has been a problem.

I was really impressed with Riss Racing willingness to help. Nice!
I dont mind that they responded, obviously responding is the right thing to do, I just dont think they had to share all the grandma drama... or at least not in such detail.
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      09-01-2007, 09:51 PM   #51
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Quote:
Originally Posted by audisp0rta4 View Post
CEL or not, high flow cats are definately the way to go. The catted dp's only made 6hp less than the non-catted pipes and are way safer to run.....not to mention better on the environment!

My question is.....why not place the high flow cat downstream from the downpipe and before the mid-pipe? That way, you dont have that choke on exhaust flow right after the turbo and the customer can easily swap out the cat for a test pipe on track days.
The secondary cats are already part of the front section midpipes. Plus the post cat o2 sensor wiring may not be long enough to be installed in that area.
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      09-01-2007, 11:05 PM   #52
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Does anyone know WHICH downpipe is the longest? While under the car, head facing the rear bumper and feet facin the front bumper, I believe the grey O2 sensor is on the DP to the right(passenger side) and the black to the left(driver side).

I crawled under there using oil changing ramps and looked at the DP's. What I find weird is that the sensor going into the DP on the passenger side is grey in color right near the bung, and then it turns to black as it winds its way up to the engine. The plug on the driver side is black near the bung, and grey as it winds up to the engine. I might have the colors mixed up as which sensor is on which side on the car(I have the memory span of a beetle), I am aiming for an answer to what is considered "grey" and what is considered "black".

Could someone clarify which is considered the grey one and which is considered the black one for fitting? And also, while facing the car the way I was, which DP is considered the longest?

With this info, I should be able to tell how to do the install, assuming the shop did it wrong in the first place.
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