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      05-24-2005, 11:55 PM   #1
Nathan
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Lightbulb The Ultimate E90 E92 Order Tracking Guide!

Also see: SHIP TRACKING GUIDE

We’ve been talking a lot about this for weeks, so I thought I would summarize all this information for folks that are still waiting on their cars and those that are new to E90POST.

Once you place your order and give your dealer a deposit, they can then put your configuration into the ordering system and it will give you a production number. If they were able to modify an existing order (for example change color etc.), then your car will initially show up with different options, but it will eventually change.

You can take your Production Number and go online to track your vehicle’s status. Keep in mind that this system is usually a week behind. BMW Owner’s Circle (OC) http://www.bmwusa.com/OwnersCircle/ gives you very little information to simplify the waiting process (and no, we don’t like that, we like detail!) and break the order process into 5 stages:

On Order
As soon as your dealer gives you your production number, it shows up in OC as ‘On Order.’ You should also get a Production Week Number when your car will be produced. One thing to note, that when you go online right after you get your production number, the options you selected when you placed your order will not show up. In fact, it will never show up in OC, ever. The other thing, so that you don’t freak out initially, is that sometimes a dealer can modify an incoming order destined for their dealership, which ends up showing as another color under OC. However, this only takes a few days to update. For example, when I placed my order for Sparkling Graphite, it initially showed up as Alpine White with Terra Leather interior.

Scheduled For Production
Approximately three days prior to your car going into production, OC will reach this stage. The 800 automated information number is much more accurate than Owner's Circle (by two days or so), so use it with your production number to figure out what's going on with your car. The number is 1-800-831-1117; say “Vehicle Production Status” and then read out your production number. If your car production is complete, it will say “Your vehicle production is complete.” This whole stage takes a week or less.

Awaiting Transport
Your car gets loaded onto a train and is then driven to Bremerhaven, where it is unloaded and then has to wait for a ship. This is the painful part; you have no idea how many cars are ahead of yours in line to get on a ship, so you have to just keep hoping it doesn’t take too long. Mine took 8 days from production completion to getting on the ship. A ship sails every 3-4 days destined for the United States East Coast. Not sure how different things are for the West Coast.

En Route
As soon as your status changes to “In Transit” on the 800 number, or to “En Route” on the OC, check the shipping company’s website (Schedules) to figure out what ship your car is on. Or just call your dealer; they know exactly what ship your car is on, and the estimated times of when it will arrive and leave the Prep Center. The dealer has a tool that tells you everything, so leverage this to get the name of your ship so you don’t have to guess.

For east coast deliveries, the shipping company’s website (Wallenius Wilhelmsen) is http://www.2wglobal.com/www/WEP/index.jsp. They update their schedule in real-time and changes the color of the ‘stops’ to Red after the ship arrives at different ports, signifying that the ship has docked. My ship took exactly 11 days to get from Bremerhaven to New York City. Sometimes, if your ship reports its status, you can track your ship while it makes its way across the pond. Go to http://www.sailwx.info/ and search by ship name. Keep in mind that my ship never showed up, so its really luck that you may see it.

For west coast deliveries, the shipping company's website (NYK Lines) is http://www2.nykline.com/home/index.html. You can also use http://www.dbh.de/index.php?id=151&L=0
to track the departure of your ship from Bremerhaven to Port Hueneme. Apparently NYK Line doesn't make it easy to find your ship. After that, if you want to know when your ship is planning to dock in San Diego, San Diego Marine Information Systems will give you the arrival schedule for Port Hueneme (west coast delivery) at
http://www.sdmis.org/schedule/.



At Preparation Center
Depending on how much time has lapsed between your ship docking and your car getting off the ship, it may take a while to show up at the Vehicle Preparation Center. A lot of wait times in this area is due to the number of cars ahead of yours, and the time it takes to actually wash off all the foreign soil of every vehicle that comes off the ship. Generally, this takes about 7-14 days.

At your BMW Center
Once your car reaches your dealer, they have to PDI your vehicle, which basically means remove shipping blocks, remove the plastic on the inside, check the vehicle from top to bottom, add any dealer installed options (CD Changer, Tint, Aluminum Pedals etc.) and finally, call you up to come pick up your new baby.


If you have any doubts or questions, remember, your dealer has a system that can tell you exactly where your car is, so always defer to your dealer for more information. Hope this helps. Please send me a message if I missed something and i’ll keep editing it to include changes.

Thanks,

Nathan

Last edited by Jason; 12-17-2007 at 05:11 PM. Reason: Change Title
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      05-25-2005, 12:04 AM   #2
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and where's the website ?
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      05-25-2005, 12:25 AM   #3
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BMW uses different shipping companies for east and west coast. For west coast, BMW uses NYKLine for shipping, however, NYKLine did not have the updated schedule on the web like Wallenius Wilhelmsen (east coast deliveries) has.

Below are some useful links to track the ships. (source credited to e36M3r @ bimmerfest.com)

Wallenius Wilhelmsen (east coast deliveries)
http://www.2wglobal.com/www/wep/index.jsp

N Y K line (West coast deliveries)
http://www2.nykline.com/home/index.html

Shipping schedule from Bremerhaven (use Port Hueneme for the EXPORT) <---- I found this one to be very useful for us <people in west coast> because NYKLine schedule is hard to find.
http://www.dbh.de/index.php?id=151&L=0

San Diego Marine Information Systems. <--- use this one to get the arrival schedule for Port Hueneme (west coast delivery)
http://www.sdmis.org/schedule/
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      05-25-2005, 02:11 AM   #4
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Nice Post LWL..... what dates do you put in to expect your car on the west coast in a couple of weeks??? And what Import??
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      05-25-2005, 07:06 AM   #5
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Thanks segobi and LWL for the comments, i've updated the first post, scroll all the way up.

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      05-25-2005, 07:14 AM   #6
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Thanks for putting together this guide fellas. I'm sure this guide will be extremely helpful to future members who are anxiously awaiting their cars!
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      05-25-2005, 07:49 AM   #7
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hmm the germans don't have the possibility to enter their production code on the http://www.meinbmw.de website.
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      05-25-2005, 02:06 PM   #8
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You put in the date your car finished production and transfer to the port for shipping schedule. That's your best bet for all the possible ships your car might go onto. You only put in information on the "Export" side, no need to put anything on the "Import" side.
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      05-25-2005, 06:39 PM   #9
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car is in

My car reached the Port of NY on Saturday May 21 and already has been delivered to my dealer (today May 25) in VA about 430 miles from the port. I was expecting it to take quite a bit longer. Amazing! I'll pick it up tomorrow. Car was ordered at my dealer on March 30.
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      05-27-2005, 08:37 AM   #10
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Yeah, thanks much for putting this information out there. It is a big help as I not-so-patiently await my new ride.

FYI, there is a delay with the shipping company's website. My E90 was loaded on 5/25 and today (5/27) was the first time it registered my VIN as "in transit". So be patient; your VIN will eventually show up.

Even 2 days with no info was enough to put me over the edge!
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      05-28-2005, 01:13 PM   #11
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South African Order Tracking

In South Africa this system is working very well but some dealers are not informing their clients or linking the orders correctly

Visit www.bmw.co.za

Click on the owners circle link and go to review vehicle order status

Enter your Surname and ID number and the order number

If the system is not working , the dealer needs to enter the order number into the quoting program called Focus , tick OTP signed and link the client's OTP (Offer to Purchase ) with the order number under Oasis order management (in the Focus program )
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      05-30-2005, 05:23 AM   #12
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Quote:
Originally Posted by LWL
BMW uses different shipping companies for east and west coast. For west coast, BMW uses NYKLine for shipping, however, NYKLine did not have the updated schedule on the web like Wallenius Wilhelmsen (east coast deliveries) has.

Below are some useful links to track the ships. (source credited to e36M3r @ bimmerfest.com)

Wallenius Wilhelmsen (east coast deliveries)
http://www.2wglobal.com/www/wep/index.jsp

N Y K line (West coast deliveries)
http://www2.nykline.com/home/index.html

Shipping schedule from Bremerhaven (use Port Hueneme for the EXPORT) <---- I found this one to be very useful for us <people in west coast> because NYKLine schedule is hard to find.
http://www.dbh.de/index.php?id=151&L=0

San Diego Marine Information Systems. <--- use this one to get the arrival schedule for Port Hueneme (west coast delivery)
http://www.sdmis.org/schedule/
Well I beleive everyone here is very lucky in the transit times for your cars , here in hawaii we have to waite around 12 weeks time of order to arrival at VPC, then another 2 weeks there, then load onto another trailer, then another ship to hawaii another 2 weeks, then a another week at the dealer before pick up, so in all around 17-20 weeks from time of order to drive time. So consider all that we have to go thru before we here in the aloha state have our ride, you have been driving yours for over a month, when we have ordered at the same time. Peace and good will

Last edited by kahala12; 05-30-2005 at 05:25 AM. Reason: Cause I can
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      05-31-2005, 09:18 AM   #13
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just received my order number, but since it's a german order it it not in the database...
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      06-02-2005, 08:53 AM   #14
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I have a question:

How do you know for sure it's coming from Germany or SA? Is this something that you can find out based on your production #? I ask because when I look up the shipper information, I need to know the port of origin.
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      06-02-2005, 11:30 AM   #15
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Yep, there is a VIN guide somewhere on this site that talks about how to decode your VIN to determine where its manufactured from.

Until September production however, every 325i destined for the US is coming from Germany, not SA. Again, this is what i've heard on this post.

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      06-02-2005, 11:33 AM   #16
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Here you go.. charts for decoding your VIN




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      06-02-2005, 11:39 AM   #17
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is there a newer chart ? I got a 0 instead of a 5 for the production year...
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      06-05-2005, 10:33 PM   #18
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Real Data

Just my end-to end experience:
Placed Vehicle on order for WK 18 Production 3/24
Vehicle Enters Production - 5
Transit from Munich to Bremerhaven Port - 5
At Bremerhaven, Waiting for Ship - 3
Vehicle at Sea - 15
Vehicle undocks at Charleston, SC Port - 1
Transit from Port to VPC - 3
Vehicle at VPC - 1
At VPC, waiting for BMT truck - 4
Transit from VPC to Chicago, IL - 3
Total Time from production to delivery: - 40 days
Total Time i've been waiting since placing order: - 75 days
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      06-17-2005, 04:23 PM   #19
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Quote:
Originally Posted by Nathan
<snip>
For east coast deliveries, the shipping company’s website (Wallenius Wilhelmsen) is http://www.2wglobal.com/www/WEP/index.jsp. <snip>
Anxiety is setting in as it appears that delays are accumulating. The original story was week 26 delivery (to me), which is next week, then end of June, now first week of July. Based on this information, I've sold my car, and hand it over this weekend, fully expecting to have to rent a car for up to 2 weeks to cover the "gap".

I'm on the east coast, west of Boston, Mass and checked with my Sales Advisor today. While the 800 number says my car is at the port , waiting for a ship, he says his system tells him it is on its way to the port (Bremerhaven), to be shipped to Port Elizabeth, New Jersey. He also says that a ship has not been assigned.

Now I'm getting confused. The website above does not list any New Jersey destination.

Has anyone else had their car shipped from Bremerhaven to Port Elizabeth?

Do you know the shipping line and their website information?

How long did the shipping take, port-to-port?

What is your best guess on delivery timing?

Thanks
John
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      06-17-2005, 04:37 PM   #20
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My car took 10 days from Bremerhaven to the NEAT port, NJ. They also go into port Elizabeath, NJ. Took 4 days from the US port to Milford, De.
I ordered my 325i on 28 April, built by 17 May, at port 19 May, departed Bremerhaven 19 May, arrived NEAT, NJ 29 May, arrived Milford 2 June, picked it up on 3 June! Love It ! ! !
Hope this helps!!!
Fred
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      06-17-2005, 05:25 PM   #21
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Hi Fred (jubol)

This is a BIG help! Based on your date of departure from Bremerhaven, I could still be looking at first week in July as being achievable if my E90 gets on board a ship in the next couple of days. I feel a lot better. The ache is subsiding!

Thanks!
John
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      06-18-2005, 08:35 AM   #22
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Useful Links for Tracking Shipments

Thanks to jubol for providing the information behind these.

These look like useful links for identifying and locating ships and their schedules.

NEAT - North East Automarine Terminal

http://www.neautoterminal.com/index.htm


Port of New York and New Jersey

https://www.firstnynj.com


Wallenius Wilhelmsen (yes, this is listed elsewhere, I included it for completeness)

http://www.2wglobal.com/www/wep/index.jsp


Ship Locations on a global map. If you know the name of your ship, you can search for it (this site is a little slow, be patient)

http://www.sailwx.info/shiptrack/shiplocations.phtml

Last edited by johnfkitchen; 06-18-2005 at 08:44 AM.
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