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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > The Ultimate E90 E92 Order Tracking Guide!



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      06-24-2005, 08:48 PM   #45
Hunter399
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Quote:
Originally Posted by bookman2
Oliver, a couple of things may be the reason your having trouble. First, be sure your entering your VIN correctly--I know it sounds silly but its easy to transpose a number or letter in a 17 digit string. The other (more likely) reason is that your car may be on another ship. It's my understanding that cars heading to dealers in the east and mid west come though the eastern ports of NY/NJ and Charleston, whereas those heading for customers out west come in on a different shipping line and dock at west coast ports. I see from your tag that you're in Houston, check your dealer to find out which shipping line services your area. Good luck.

I live in Houston and my car was on a W&W ship which arived in Charleston.
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      06-25-2005, 08:18 PM   #46
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Quote:
Originally Posted by hunter399@mac.com
I live in Houston and my car was on a W&W ship which arived in Charleston.

Thanks for the response bookman2 and hunter 399 -

I checked with the dealer again, and now know that the car is on the Andes Highway, due 7/3 in Charleston. Originally I had thought that cars might come to Houston directly - there is a fairly large port here... but I guess as far as BMW is concerned, it is East Coast.

The Andes Highway isn't a W&W boat, so that's why my car didn't track.
(I had copied and pasted my VIN straight from the Owner's Circle, but it had crossed my mind that it was a typo). Anyway, I have a few days of calm as I imagine my car bobbing across the Antlantic. I am guessing the computer on the BMW 800 number is already missing my daily calls! I will be calling again on the 3rd to see how things progress.
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      06-28-2005, 11:00 PM   #47
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Ordered: May 10th
Built: 6/2
Left Germany: 6/10
Arrived in NJ: 6/25
Preparation Center: 6/28
Should arrive @ (BMW Dealer) Rochester NY 6/29 0r 6/30?

Above gives those in NY a idea of how long, apprx. 7 weeks?
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      06-29-2005, 12:36 PM   #48
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Quote:
Originally Posted by johnfkitchen
Your dealer will have the best idea. They have a tracking system and will know the trucking company and schedule as soon as anyone does. You may need to go to the dealer a day or two before you pick it up to finalize paperwork, money, registrations and so on, by which stage you'll be able to SEE it! Whoooo, hoooo, HOOO!

My dealer called me to come in today to pay for the car.

Hmm... The car still hasent arived yet, but he wants me to pay for a car blind?

I told him I need to inspect the car before paying,,

Is this normal?
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      06-29-2005, 12:56 PM   #49
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I don't think it is normal Hunter. I would never pay for the car before I physically saw it, drove it, and inspected every inch of it. Tell him he can wait for the money if you have to wait for the car.
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      06-29-2005, 01:07 PM   #50
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I think the Sales Mgr wants to have your car marked as sold in June!!
Maybe a Bonus on high sales for June. IMHO
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      06-29-2005, 03:29 PM   #51
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Quote:
Originally Posted by hunter399@mac.com
My dealer called me to come in today to pay for the car.

Hmm... The car still hasent arived yet, but he wants me to pay for a car blind?

I told him I need to inspect the car before paying,,

Is this normal?
Pay nothing until you inspect. If you find the car in an unacceptable condition you still have the option of making them order you a new one, or you could just walk. These options become far more difficult after you have signed on the dotted line.
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      06-29-2005, 04:12 PM   #52
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For those doing ED, I believe it is mandatory to pay for the car approximately 2 weeks before you pick it up in Munich.
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      06-29-2005, 08:28 PM   #53
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Quote:
Originally Posted by RedStripe
For those doing ED, I believe it is mandatory to pay for the car approximately 2 weeks before you pick it up in Munich.
That's a bummer. My wife and I are planning on doing ED when we replace her X3 but I have serious reservations about signing before I've inspected the car.
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      06-29-2005, 10:42 PM   #54
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Quote:
Originally Posted by bookman2
That's a bummer. My wife and I are planning on doing ED when we replace her X3 but I have serious reservations about signing before I've inspected the car.
I hear what you are saying, but there were people who ordered the e90's sight unseen before the launch.
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      06-30-2005, 09:04 AM   #55
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Is there such a thing as bugging your dealer too much? My car was unloaded Saturday at 7am in the NY/NJ port. On Monday the automated phone system said, "Your vehicle is at the port awaiting a shipping vessel." Just today OC reported it was at the VPC (and we all know how far behind that can get).

Does the phone response mean it's waiting for a truck to be loaded onto? If so, I would assume that it has happened already - it's had that status since Monday. Would my dealer have any additional info as far as what truck it's supposed to be loaded onto and when that truck should arrive?
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      06-30-2005, 09:12 AM   #56
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Quote:
Originally Posted by yetdog
Is there such a thing as bugging your dealer too much? My car was unloaded Saturday at 7am in the NY/NJ port. On Monday the automated phone system said, "Your vehicle is at the port awaiting a shipping vessel." Just today OC reported it was at the VPC (and we all know how far behind that can get).

Does the phone response mean it's waiting for a truck to be loaded onto? If so, I would assume that it has happened already - it's had that status since Monday. Would my dealer have any additional info as far as what truck it's supposed to be loaded onto and when that truck should arrive?
The OC website is SO out of date. My car arrives in NY/NJ tomorrow, while the OC tells me it "In production".

The 800 number is kind of vague in its wording, so it's not much better. That leaves the dealer as the only reliable source.

Given that it was unloaded last Saturday, I'd be expecting to see it very soon, so I'd definitely bug the dealis er.

BTW, how did you find out that it was unloaded Saturday? Is that from the W&W website?
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      06-30-2005, 09:15 AM   #57
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Quote:
Originally Posted by johnfkitchen
The OC website is SO out of date. My car arrives in NY/NJ tomorrow, while the OC tells me it "In production".

The 800 number is kind of vague in its wording, so it's not much better. That leaves the dealer as the only reliable source.

Given that it was unloaded last Saturday, I'd be expecting to see it very soon, so I'd definitely bug the dealis er.

BTW, how did you find out that it was unloaded Saturday? Is that from the W&W website?
Yes, W&W - Searching on my VIN brought up the status and it was "Discharged" on Saturday.
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      06-30-2005, 09:19 AM   #58
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i tried to go ot the W&W website and enter my vin number but cant find the place to enter it, i go to cargo tracking and then to the auto part, but cant find anything there. And i have tried to enter my VIN everywhere in the website, could my VIN be wrong on the OC?
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      06-30-2005, 09:37 AM   #59
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Quote:
Originally Posted by phi2134
i tried to go ot the W&W website and enter my vin number but cant find the place to enter it, i go to cargo tracking and then to the auto part, but cant find anything there. And i have tried to enter my VIN everywhere in the website, could my VIN be wrong on the OC?
This should work -

http://schedule.2wglobal.com/AppTrac...trackType=Auto

Then enter your VIN where it says "Cargo ID". The whole VIN, not just the last 7 digits. If you get an error, try going to the home page, click on the tracking link, bottom left, then auto tracking. If it can't find the VIN, then
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Last edited by johnfkitchen; 06-30-2005 at 09:46 AM. Reason: Added text for error conditions
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      06-30-2005, 10:25 AM   #60
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Quote:
Originally Posted by johnfkitchen
This should work -

http://schedule.2wglobal.com/AppTrac...trackType=Auto

Then enter your VIN where it says "Cargo ID". The whole VIN, not just the last 7 digits. If you get an error, try going to the home page, click on the tracking link, bottom left, then auto tracking. If it can't find the VIN, then
At what point should we expect our vehicles to be "booked" and the VIN number recognized in the Cargo Tracking - Auto input area? For instance, my car is in the paint shop today and is scheduled to be out of production tomorrow, but when I put the VIN in I still get the "no record" cue. I think it was over at bimmerfest where someone posted that the cars are "booked" on the ships about the time they go IN to production. Any thoughts?
Thanks
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      06-30-2005, 10:44 AM   #61
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In my case, booking was not long before departure date which was 18/06/2005:

Below pasted from the site:

Status Port Time(dd/mm/yyyy hh:mm)

LOADED ON VESSEL BREMERHAVEN 18/06/2005 09:37
RECEIVED AT TERMINAL BREMERHAVEN 17/06/2005 09:37
BOOKED BREMERHAVEN 14/06/2005 09:36
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      06-30-2005, 10:51 AM   #62
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Quote:
Originally Posted by johnfkitchen
In my case, booking was not long before departure date which was 18/06/2005:

Below pasted from the site:

Status Port Time(dd/mm/yyyy hh:mm)

LOADED ON VESSEL BREMERHAVEN 18/06/2005 09:37
RECEIVED AT TERMINAL BREMERHAVEN 17/06/2005 09:37
BOOKED BREMERHAVEN 14/06/2005 09:36
Thanks. Do you remember what date your car COMPLETED production?
Mike
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      06-30-2005, 10:55 AM   #63
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Quote:
Originally Posted by Kimo
Thanks. Do you remember what date your car COMPLETED production?
Mike
Yes, production completed 06/06/2005, so it was not booked for another week or so.

Please note that the bill under which my car was booked was for a total of 801 vehicles, not just mine. Here is the Bill Number for you to try out - "DE325240"
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      06-30-2005, 12:31 PM   #64
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Quote:
Originally Posted by johnfkitchen
Yes, production completed 06/06/2005, so it was not booked for another week or so.

Please note that the bill under which my car was booked was for a total of 801 vehicles, not just mine. Here is the Bill Number for you to try out - "DE325240"

Thanks. I had this fantasy of seeing the car make the July 5th slow boat to Charleston. Oh well . . .
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      06-30-2005, 12:38 PM   #65
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Kimo, assuming that your car is to transported by W&W, I'd recommend a daily (hourly? )check by entering your VIN. They keep their system up to date (unlike the website of a certain automobile manufacturer )

That way you'll see it "booked" and get advance warning of departure.

Tell them to leave the GPS switched on so you can track it across the pond!
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      06-30-2005, 06:43 PM   #66
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Quote:
Originally Posted by Gareth SA
In South Africa this system is working very well but some dealers are not informing their clients or linking the orders correctly

Visit www.bmw.co.za

Click on the owners circle link and go to review vehicle order status

Enter your Surname and ID number and the order number

If the system is not working , the dealer needs to enter the order number into the quoting program called Focus , tick OTP signed and link the client's OTP (Offer to Purchase ) with the order number under Oasis order management (in the Focus program )

My order was not linked, until I told my dealer that I want to track the progress online... luckily they knew what to do, and I didn't have to explain anything to them.... they went to their PC and did the linking.

I'm now able to see the status of my order .... I was surprised to see all options I ordered(exterior colour, interior, package details, etc)... I had expected to see just a subset of the options.... I say well done to BMW SA, the site is working really well, and very useful indeed..... my current status is "On order".
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Last edited by thrill30; 06-30-2005 at 06:55 PM.
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