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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > Eisenhaus Service



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      09-12-2007, 06:50 PM   #23
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Customer bought from Status and should work with Status on the status of the product and not Eisenhaus IMO.
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      09-12-2007, 07:38 PM   #24
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then I ask for a refund if I don't want to wait anymore, or if the item was really rare (as it is in your case), I keep on waiting. Simple as that.

Quote:
Originally Posted by mig28 View Post
now let me ask you this, have you ever waited for 4 months for the item that you already paid and still not in your place??chill out k..

Iam not asking for ryan anything!! This is just my opinion.is that wrong?

waited 1-2 months is totally fine for me but again this is 4 months.
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      09-12-2007, 07:40 PM   #25
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Quote:
Originally Posted by mig28 View Post
Iam not asking for ryan anything!!
Oh really? Let's see what you posted in your original post

Quote:
Originally Posted by mig28 View Post
I can't accept this condition, as I am facing a big loss because of this delay. I am claiming compensations from your company :

- Connecting pipe for BMW E90 320i
- Discount for the payment I have made
- Eisenhaus must send the item from Germany to USA by airfreight, to cover the delay of the shipment ( somone told me that they are planning to do sea freight)
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      09-12-2007, 09:39 PM   #26
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Quote:
Originally Posted by OC 335i View Post
Customer bought from Status and should work with Status on the status of the product and not Eisenhaus IMO.


but again, Status did their job nicely and professionally.they keep updated me from eisenhaus.and jayson ( when I called Eisenhaus manager is fine with it too )

Eisenhauss is the company who take full responsibility for taking orders all country's.
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      09-12-2007, 09:41 PM   #27
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Quote:
Originally Posted by canucklion View Post
Oh really? Let's see what you posted in your original post


off course,As Iam one of their customer's..

Remember its been 4 months!!! have you been in my situation before?let me know k
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      09-12-2007, 09:42 PM   #28
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Quote:
Originally Posted by elmariachi View Post
to Eisenhaus. This is what i call service! Just perhaps a miscommunication or an overlooked order. Happens. Lets all take a chill pill.

there is no miscommunication problems at all. They need to work on their inner management in order to keep up all orders that they get.



All they can say is another 3-4 weeks 3-4 weeks.there is no solid answer from them...

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      09-12-2007, 09:45 PM   #29
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Quote:
Originally Posted by rooster92 View Post
of course it's going to take a while to get the first of anything. Eisenhaus doesn't make the exhausts, they just ship them to customers once they are done.

I know but eisehaus are the whole world distributors. and yet there is no solid explanation from eisenhaus too.


1-2 months is fine but 4 months without solid explanation is sucks.
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      09-12-2007, 09:47 PM   #30
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Quote:
Originally Posted by PakmanE90 View Post
you got to chill out. if you don't want to wait any longer why don't you just tell them to refund your money back if your having "big losses" and/or talk to ilia@industry. eisenmann provides industry with their exhaust. and stop bitchin about how bad their service is. cause what i heard from NUMEROUS amounts of people was that eisenmann has excellent service. you should take this "complaint" of yours privately so you can resolve this situation faster.



well its true,there is good loyal customers and there is some few bad customers.
as for me,iam standing my own rights.Iam still waiting.only this few days Ive made up my mind to post at e90post.is that wrong?

for the past 2-3 month,Ive never post anythings ....
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      09-12-2007, 09:49 PM   #31
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Quote:
Originally Posted by EisenHaus View Post
Alright, Mig28,
Thank you very much for your comments.
We will certainly study and consult our business logistics
with our domestic / international 600+ dealers.

We understand you are upset and we also understand your reason for frustration.
However, EisenHaus did not take your order directly.
further Jayson, Lee and Ryan does not handle your order,
but factory does once the product order is in factory system.

Therefore, we are in process of finding out exact status of your order.
Once we find out facts, we will inform "Status Auto Design",
whom you ordered product with - upto date delivery status.
Please check your order status where you have ordered.
thank you very much for your patience.


Ryan, SOunds good. Ill wait till this matter solve in proffesional way.

I know I ordered from ' Status auto design' but there is no solid explanation from you guys to them so Ive made up my mind to contact you guys right away since last week and monday morning.


Ill hope this problem will be solve asap.keep update me asap

thnx
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      09-12-2007, 09:51 PM   #32
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Quote:
Originally Posted by PakmanE90 View Post
He should privately discuss this with eisenhaus first before he posts up his opinion and listen to their side was well. got it?



this is just opinions and my patience is very limited.

as I mentioned to you guys before waiting 1-2 months are fine! i dont find any problems waiting but no valid good explanations.
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      09-12-2007, 10:26 PM   #33
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I also pm'ed you like 3 days ago and didn't get any info from you ... it doesn't take that long to pm back ...

Quote:
Originally Posted by Ryan@Eisenhaus View Post
To be honest with you guys I have not been in charge of this sale. I deeply apologize for any inconvenience this may have caused you. Eisenmann sales continue to grow immensely each year and this summer we have been extremely backed up. I will talk to the owner today and see what we can do for you.

Best Regards,
Ryan@Eisenhaus
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      09-12-2007, 11:02 PM   #34
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Quote:
Originally Posted by doba_s View Post
I also pm'ed you like 3 days ago and didn't get any info from you ... it doesn't take that long to pm back ...
PM sent.
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      09-13-2007, 09:53 PM   #35
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Quote:
Originally Posted by Ryan@Eisenhaus View Post
PM sent.
Any update?

Thx
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      09-14-2007, 12:08 PM   #36
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Mig28,

we will keep Status Auto - informed as detailed / uptodated as possible.
Please check with status auto for your order status.
As far as the system shows, at this time, your product has been produced at the factory and will be shipped out to US warehouse on following air-shipment. Since it is a rare E90/92 320 unit - also a quadtip app, it took longer than what we have expected. Once the product gets to our chicago midwest distribution center, we will inform status auto design for further shipping details and if you would, please discuss this matter with Status - off this public forum. We will assure you that eisenhaus and Status Auto will follow up on this matter - make sure you get what you want / what you ordered.
Thank you very much for your patience.

Last edited by EisenHaus; 09-14-2007 at 12:40 PM.
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      09-14-2007, 12:17 PM   #37
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Quote:
Originally Posted by mig28 View Post
but again, Status did their job nicely and professionally.they keep updated me from eisenhaus.and jayson ( when I called Eisenhaus manager is fine with it too )

Eisenhauss is the company who take full responsibility for taking orders all country's.
Status needs to contact their distributor for you.
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      09-14-2007, 12:31 PM   #38
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Quote:
Originally Posted by EisenHaus View Post
Mig28,

we will keep Status Auto - informed as detailed / uptodated as possible.
Please check with status auto for your order status.
As far as the system shows, at this time, your product has been produced at the factory and will be shipped out to US warehouse on following air-shipment. Since it is a rare E90/92 320 unit - also a quadtip app, it took longer than what we have expected. Once the product gets to our chicago midwest distribution center, we will inform status auto design for further shipping details and if you would, please discuss this matter with Status - off this public forum. We will assure you that eisenhaus will follow up on this matter with Status auto - make sure you get what you want.
Thank you very much for your patience.
dude you got a quad exhaust for 320??? maybe thats why it took so long to make. i never heard of such thing.
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      09-14-2007, 12:52 PM   #39
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Quote:
Originally Posted by PakmanE90 View Post
He should privately discuss this with eisenhaus first before he posts up his opinion and listen to their side was well. got it?
If you read carefully he already did try ok? He got no answers.
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      09-14-2007, 01:56 PM   #40
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Eisenhaus disappointed me. Ryan claimed I could get a warranty replacement but it's been 3 months and NOTHING! Lots of BS is what I heard.
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      09-14-2007, 02:05 PM   #41
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Quote:
Originally Posted by e90fanatic View Post
Eisenhaus disappointed me. Ryan claimed I could get a warranty replacement but it's been 3 months and NOTHING! Lots of BS is what I heard.
I'm sorry but you went on vacation and I never heard from you again until now. I'm on E90post everyday
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      09-14-2007, 02:08 PM   #42
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actually i called before and another guy said you were on vacation, then you're busy, and each time i asked for you to call me back. But now it depends on the new owner to deal with you guys because I just sold my car.
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      09-14-2007, 02:12 PM   #43
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Quote:
Originally Posted by e90fanatic View Post
actually i called before and another guy said you were on vacation, then you're busy, and each time i asked for you to call me back. But now it depends on the new owner to deal with you guys because I just sold my car.
Sorry to hear that I never knew that you called. You could have sent me a pm or email. I would have no problem taking care of you. We talked on the phone and you sounded like a nice guy.

Cheers
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      09-14-2007, 03:23 PM   #44
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mig28 , unless Status auto has a cancellation fee policy, you need to cancel the order with them if you are running out of patience like you said...otherwise, i think a friendly PM to the eisenhaus guys on a public forum woulda been enough to let them dig a little deeper into the status of your order....dude you have a choice of where and whom you do your shopping with; if you feel eisenhaus didn't do you right via their distributing ways, just take your money elsewhere, i am sure someone else will bend backwards to make a sale for you. its simple dude, your money, you do what you want with it, and if you cant wait any longer for your product, take your money elsewhere
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