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      04-27-2013, 02:08 PM   #1
///Macht
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BMW of Sterling: Forum-Friendly Advisor?

Decided to do away with BMW of Fairfax, and I'm looking for any feedback regarding Sterling's service advisors. Does anyone who uses Sterling regularly know which advisors are involved in the community, or if any are mod-friendly? I like to cut to the chase with any advisor I work with, and one who is involved in the community, or at least takes care of other forum members, is definitely preferred.
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      04-27-2013, 06:28 PM   #2
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Im a Client Advisor at BMW of sterling and im actually going to be in the forum and car scene as much as i can, and even got some things in the pipeline working with the dealer to get some BMW owners together for meets/car coffee type events. Shoot me a PM and ill try to help you as much as i can, i know we have a great service department and the newest facility for service in the area!
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      04-27-2013, 09:23 PM   #3
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http://www.e90post.com/forums/showth...light=Advisors
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      04-27-2013, 10:32 PM   #4
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one of my friend told me bmw of sterling is a great place. but never had a personal experience because they are more than 40 mins away from where i live.
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      04-27-2013, 10:45 PM   #5
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I bought my car from there... Wish i lived closer so that i didn't have to deal with Alexandria at all.... They are horrible!
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      04-27-2013, 11:18 PM   #6
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Ask for Ted and tell him I sent you. Ask Ted to have Shane work on your car.
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      04-29-2013, 06:51 AM   #7
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Mathew juliar is at Sterling, and I had used him in the past with great success. This was prior to having mods though.


There is a new guy named Mike (can't remember last name) that works at Fairfax though, and he coincidentally lives right beside me, so I think i will use him in the future. He seems very friendly.
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      04-29-2013, 07:16 AM   #8
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Anyone I have ever talked to has had nothing but horrible things to say about BMW of sterling. I personally went there to look at a 2011 335 that was advertised on autotrader and after deciding to come in and buy it they raised the price almost $7,000. I was scared to take my '08 in for the battery cable recall but everything went pretty smooth so I cant complain about that.
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      04-29-2013, 11:05 AM   #9
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Quote:
Originally Posted by sprygsxr View Post
Anyone I have ever talked to has had nothing but horrible things to say about BMW of sterling. I personally went there to look at a 2011 335 that was advertised on autotrader and after deciding to come in and buy it they raised the price almost $7,000. I was scared to take my '08 in for the battery cable recall but everything went pretty smooth so I cant complain about that.
Im sorry to hear that, was this recently?
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      04-29-2013, 11:36 AM   #10
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The car shopping experience was about a month ago and the recall was just last week.
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      04-29-2013, 12:04 PM   #11
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I was actually right in the middle of scheduling an appointment for regular service when I saw this thread.

Who should I pick as my SA?

It's only regular service (brake light issue, resetting service code etc) but I'd rather pick someone on these forums than just randomly pick a name like I usually do :P
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      04-29-2013, 12:12 PM   #12
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I've had good experience with Ted Ibach.
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      04-29-2013, 03:31 PM   #13
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Thanks everyone, made an appointment with Ted
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      04-29-2013, 04:02 PM   #14
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Quote:
Originally Posted by Foxcolt View Post
I was actually right in the middle of scheduling an appointment for regular service when I saw this thread.

Who should I pick as my SA?

It's only regular service (brake light issue, resetting service code etc) but I'd rather pick someone on these forums than just randomly pick a name like I usually do :P
Julian Kim is a great service advisor he will take care of you!
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      04-29-2013, 04:11 PM   #15
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Quote:
Originally Posted by sprygsxr View Post
The car shopping experience was about a month ago and the recall was just last week.
Sorry about the car buying experience, i understand your frustration with that case. i don't know why that would happen, everything I've seen go through we honor our pricing online. The service area here is great though please don't let the bad experience you had at the showroom keep you from our service facility. When, and if you come here ill swing in to service and talk for a few minutes.
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      04-29-2013, 08:08 PM   #16
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Its no big deal i guess. I prolly shoulda went in there making a scene with the autotrader listing in my hand but I didnt want it that bad. I was pretty set on an N54. They claimed that after putting it through service and making it a CPO car they had that much in it, but who knows. I doubt ill be up there again but im sure well see each other around.
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      04-29-2013, 08:24 PM   #17
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Quote:
Originally Posted by sprygsxr View Post
Its no big deal i guess. I prolly shoulda went in there making a scene with the autotrader listing in my hand but I didnt want it that bad. I was pretty set on an N54. They claimed that after putting it through service and making it a CPO car they had that much in it, but who knows. I doubt ill be up there again but im sure well see each other around.
Wish you would have, even though there can be mix ups on whats put online, they do try and honor things like that. It had to be something pretty off on price that we couldn't match it. Sorry once again about your not so great experience with us, although im fairly new at this dealer i've seen the dealership go out of their way to get people what they want.

Me and my partner at work are planning on doing some meet and greets on Sundays at the dealership when it is closed, to try and get people together for possible group cruises and social events we will be setting up for BMW enthusiasts. So hopefully we can meet there, and change your perspective about us
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      04-29-2013, 10:56 PM   #18
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Sounds like a good time, Ghost. If I ever get my 335 out of service, I'd like to do something like that, especially if it's at a dealership. It's funny, though. This thread has mentioned both Mike from Fairfax who I used before switching to Sterlin, and Matt Juliar, who I'm using now!

I guess according to the foreman in the service department, I need a new transmission because of a hard shift from 2nd to 3rd. Who knows if that's really the truth, but we'll see what my warranty company says. I might be looking to custom order a new M-Sport 335 if things go south. PM me your information, Ghost. I might be up there soon, whether it be the service center or your showroom.
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      04-30-2013, 07:58 AM   #19
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Quote:
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Julian Kim is a great service advisor he will take care of you!
Quote:
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Thanks everyone, made an appointment with Ted
+1 on Ted.

I don't know Julian Kim, but I am sure he is also a really good guy to go to. The only reason I recommend Ted is because of Shane! Shane has taken care of a lot of forum members, so you can't go wrong with him servicing your ride.

Regardless of who you go to, make sure Shane takes care of the vehicle.
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      04-30-2013, 08:08 AM   #20
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I've had reasonably decent experiences w/ Sterling (I live almost in walking distance from them) but anything that you have to pay for, they are very expensive. As in ludicrously, "how do you justify charging me this" expensive - if you look up list price for parts on realoem or Tischer they are charging over MSRP on parts and their labor rate must be something like $200 an hour... except for programming, they charged me $125 to code in my alarm and my Sirius module and they had so many updates to do they probably lost money on that deal!

If you don't mind spending the money they have always treated me well, although I've heard stories as well. Ted has been my SA for everything that I've had done there I think.
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      04-30-2013, 08:52 AM   #21
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So I talked to Matt Juliar for advice (referred to by someone on the forums). I was trying to get my turbo rattle resolved as it is a huge nuisance. He told me to go back to FFX and talk to Lazlo when its not busy. Matt was extremely helpful and very nice. FFX never fixed my annoying rattle .

Then I got a letter in the mail from Sterling saying that they wud offer me 115% of the KBB value on my car..sweet! Took the car in, they offered me $7500 for my 2007 black e92 with 57k miles coral red interior...car is also in really good condition. Apprarently the tinted windows and after market wheels (still have OEM wheels at home) degrade value by over $13k??? I wasnt born yesterday. Not happy at all.
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      04-30-2013, 08:58 AM   #22
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Quote:
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So I talked to Matt Juliar for advice (referred to by someone on the forums). I was trying to get my turbo rattle resolved as it is a huge nuisance. He told me to go back to FFX and talk to Lazlo when its not busy. Matt was extremely helpful and very nice. FFX never fixed my annoying rattle .

Then I got a letter in the mail from Sterling saying that they wud offer me 115% of the KBB value on my car..sweet! Took the car in, they offered me $7500 for my 2007 black e92 with 57k miles coral red interior...car is also in really good condition. Apprarently the tinted windows and after market wheels (still have OEM wheels at home) degrade value by over $13k??? I wasnt born yesterday. Not happy at all.
Take off the tint, put on the OEM wheels and go back for your $13K.

Simple, isn't it?
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