E90Post
 


ECS BMW
 
BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > VAC / Mike



Reply
 
Thread Tools Search this Thread
      05-28-2013, 10:04 PM   #1
Dymag
NC BMW
 
Dymag's Avatar
 
Drives: 2013 335is , 6 speed mt
Join Date: Aug 2007
Location: NC

Posts: 326
iTrader: (6)

VAC / Mike

VAC / Mike - BEWARE !!!!!!

--------------------------------------------------------------------------------



Quote:


Originally Posted by Mike@VAC View Post

Yowza!


Interesting response.

Now please try to follow through with customers especially when YOUR requests are followed for installation and return. You chose not to re-finish the product as you stated you would. Now refund $ as you stated you would. You could not/did not deliver a repaired product as you stated that you could/would !

Provide Repairs and Refunds to people when you promise to. You have the product that I paid for; it was returned to you as you requested. I have neither product nor money, but did everything with product exactly as you specified; you/VAC could not make it work.

Now you owe the refund, as you stated you "would take care of".
Dymag is offline   United_States
0
Reply With Quote
      05-29-2013, 06:25 AM   #2
Dymag
NC BMW
 
Dymag's Avatar
 
Drives: 2013 335is , 6 speed mt
Join Date: Aug 2007
Location: NC

Posts: 326
iTrader: (6)

Sccrewed by VAC / Mike

VAC product received, but does not fit/work.

Spoke with Mike from VAC about issues with VAC product, installation, and use.

Mike requested product be sent to him/VAC for "turning"/repair because it does not fit as intended - something is wrong with product - it is too big.

Product returned to VAC as requested, and received by VAC.

Neither VAC or Mike responds to me with any update. After one month I contact VAC/Mike. Mike explains that he is unable to produce a product that will fit my 2013 car, even though this ordered properly and attempted to be installed as instructed.

Mike states that he will have VAC issue a refund to me in lieu of producing product that functions as advertised.

Several weeks and several e-mail follow, but no refund.

2.5 months after receipt of VAC product, VAC accounting sends an email stating that a refund was issued to my American Express card and provides the date and ending card numbers . . . . . . . As luck and VAC/Mike's incompetence shines, I do not own an American Express card, the account ending numbers do NOT match any of my charge cards, and the stated amount of return is less than what I paid for product.

Accounting does not respond to calls or emails. On May 6th, Mike did finally contact me. We spoke two times that day and discussed this debacle. Mike stated that he would talk with the people involved with this and have my refund issued . . . . . . . NO REFUND

Still NO REFUND

Mike / VAC will not respond to calls or emails, and I still have not received refund and do NOT have product.



Mike from VAC Now please try to follow through with customers especially when YOUR requests are followed for installation and return. You chose not to re-finish the product as you stated you would. Now refund $ as you stated you would. You could not/did not deliver a repaired product as you stated that you could/would !

Provide Repairs and Refunds to people when you promise to. You have the product that I paid for; it was returned to you as you requested. I have neither product nor money, but did everything with product exactly as you specified; you/VAC could not make it work.

Now you owe the refund, as you stated you "would take care of".
Dymag is offline   United_States
0
Reply With Quote
      05-29-2013, 09:55 PM   #3
Brian_VACsales
Captain
 
Brian_VACsales's Avatar
 
Drives: E92 M3 VF Supercharged, 135i
Join Date: Feb 2011
Location: Philadelphia, PA

Posts: 951
iTrader: (0)

1. 3/03/13 - You purchased our E9X hub extenders from an authorized (and great!) VAC dealer, not VAC direct. We drop shipped them on their behalf as we are closer to you and it would ensure you get the parts as quickly as possible. Mourad (VAC sales) processed the transaction for the dealer.

2. You were unable to get the hub extenders to work on your car stating they were manufactured incorrectly.

3. 3/27/13 - You spoke/emailed with Mourad (new guy) in sales and he issued an RMA and call tag thinking you bought the units from us directly. Once this error occurred, we realized it wasn't the worst error as it didn't make much sense for you to ship them cross country to the dealer who would then send them back to us for a warranty claim. You and I spoke on the phone and I said we would test fit them to see if they were OK, then come up with a plan of action.

4. We test fit them on our 2008 135i and a 2012 335is that were in the shop, they fit fine.

5. I trusted that you did your best to get them on, so I told you that I would take these back with no issues - but our dealer would have to issue the refund since he has your CC info on file. As you know, you have never bought anything from VAC directly. You have record of the RA issued on behalf of the dealer.

6. 4/3/13 - we issued a refund to our dealer so he could refund you. Mourad alerted him that this all went down. You have record of this refund to the dealer as well.

I told you countless times that the refund would have to be issued by the dealer you bought the parts from and that you may want to ring him to finalize everything. I promised that we would alert him and we did. I sent another alert recently too.

Also, I have over 20 emails and at least 6 phone calls on record between VAC and you. You had communication with me, Mourad and Lorie. We all told you the same thing.

Between 3/03/13 and 5/29/13 you did not contact the person you bought the parts from. Not sure why honestly.

On Tuesday you threatened my office manger via email - promising 'upcoming recourse' Yesterday you threatened me via PM - you were going to throw down some old fashioned internet defamation (libel) - which you lived up to by creating 6 duplicate threads on e90 Post and M3 Post last night.

You accused me of not leaving you a voice mail last night, but I have phone record of doing so and a witness who was in the shop when I did it. You quoted my replies to you last night in the removed threads (which obviously aren't deleted-deleted) and altered my statements.

I have been 100% up front throughout and my story has been the same from day 1. I will reach out the the dealer again, no problemo!
__________________
Brian Casella
Sales Representative, VAC Motorsports
Office: 215.462.4666 | Fax: 215.462.4667 | Email: brian@vacmotorsports.com
Brian_VACsales is offline  
0
Reply With Quote
      05-29-2013, 10:12 PM   #4
Dymag
NC BMW
 
Dymag's Avatar
 
Drives: 2013 335is , 6 speed mt
Join Date: Aug 2007
Location: NC

Posts: 326
iTrader: (6)

Screwed by VAC

VAC / Mike could NOT produce a product that fit my '13 as advertised. VAC / Mike, asked to have product returned to VAC and supplied the shipping label; claiming he would have the product "turned" as they have had issues with product in the past.

Mike promised to arrange refund after he admitted to not being able to supply appropriate product. He does not know if 2013 differ from other years, but cannot supply product that will function on my car.

See others with similar issues with VAC and product that does not fit or work as advertised.

VAC has received payment AND has received product back (VAC manufactured product).

Rather simple VAC has payment and product, customer has neither money nor product.

VAC owes . . . . . . BEWARE TO ALL POTENTIAL VAC Customers !!!!
Dymag is offline   United_States
0
Reply With Quote
      05-29-2013, 10:20 PM   #5
Dymag
NC BMW
 
Dymag's Avatar
 
Drives: 2013 335is , 6 speed mt
Join Date: Aug 2007
Location: NC

Posts: 326
iTrader: (6)

Vac - Beware

For the record and for the protection of others on this and multiple other forums, you have blatantly lied multiple times.

You walked me through install and admitted that the product was TOO BIG.

After asking me to ship product directly to you, you stated that you did not know if 2013's were different than prior years and were unable to check.

During our second phone call on May 6, 2013, you clearly stated that your accounting person made errors (plural), and that you would indeed arrange for my refund - full payment .

ANYONE WHO IS INTERESTED IN EMAILS, and/or Verification of PHONE conversations, please let me know.

BOTTOM LINE - - - - STAY AWAY FROM VAC
Dymag is offline   United_States
0
Reply With Quote
      05-29-2013, 10:21 PM   #6
Bigugly
sheesh!
 
Bigugly's Avatar
 
Drives: 98 M3
Join Date: Apr 2012
Location: Houston

Posts: 133
iTrader: (0)

Bravo mike, sounds Like you have a detailed and descriptive call and email log showing your side of the story.....


Sounds like you have things handled (as usual) well.



OP, since you were unable to install them yourself, did you have a mechanic shop attempt to install them to make sure it wasn't user error?


You are one of those 1% customers I hear bad things about VAC. Very far and few between
Bigugly is offline   United_States
0
Reply With Quote
      05-29-2013, 10:30 PM   #7
Brian_VACsales
Captain
 
Brian_VACsales's Avatar
 
Drives: E92 M3 VF Supercharged, 135i
Join Date: Feb 2011
Location: Philadelphia, PA

Posts: 951
iTrader: (0)

Quote:
Originally Posted by Dymag
VAC / Mike could NOT produce a product that fit my '13 as advertised. VAC / Mike, asked to have product returned to VAC and supplied the shipping label; claiming he would have the product "turned" as they have had issues with product in the past.

Mike promised to arrange refund after he admitted to not being able to supply appropriate product. He does not know if 2013 differ from other years, but cannot supply product that will function on my car.

See others with similar issues with VAC and product that does not fit or work as advertised.

VAC has received payment AND has received product back (VAC manufactured product).

Rather simple VAC has payment and product, customer has neither money nor product.

VAC owes . . . . . . BEWARE TO ALL POTENTIAL VAC Customers !!!!
I never promised to 'turn down' your specific hub extenders.

Why not? We had 2 releases. V1- approx 8 sets were made and they appeared to be a tad too big based on feedback from clients. For the people who had issues (that were brought to our attn) we offered a refund, or a modification of the product.

V2 - we made many many more and had no complaints from the field (that we knew of) other than Ray.

BMW says the hubs are the same for all e9x models (which includes 2013). Since we have be building BMW parts in house for 20 years we know that there might be some manufacturing tolerance discrepancies - such discrepancies are magnified when you want a hub extender to be as tight as possible.

As any car guy knows, hub extenders can get a little tricky and they may take a tad more work than simply popping them in. Or, in extreme cases they simply may not fit.

Ray - have you contacted the vendor yet?

Finally - I am done with this thread - all relevant facts as I know them have been posted. As promised, I will contact the dealer (again) to get Ray sorted out.

General statement: We may make mistakes from time to time or take a bit too long to reply to inquiries/issues - but we are working hard to improve. I can say with 100% confidence we are not in this market to screw people - we are all enthusiasts who live for this stuff. Many of us had much 'fancier' jobs but chose to land in the auto aftermarket for our (sometimes questionable passion for the stuff.
__________________
Brian Casella
Sales Representative, VAC Motorsports
Office: 215.462.4666 | Fax: 215.462.4667 | Email: brian@vacmotorsports.com
Brian_VACsales is offline  
0
Reply With Quote
      06-13-2013, 03:51 AM   #8
Dymag
NC BMW
 
Dymag's Avatar
 
Drives: 2013 335is , 6 speed mt
Join Date: Aug 2007
Location: NC

Posts: 326
iTrader: (6)

VAC Issues /

VAC has had issues with the fitment of front hub extenders historically. A quick search in several forums and internet confirms. Mike, on behalf of VAC denies the issues, though he walked me through a second attempt to install a couple of months ago.

After VAC/Mike realized that the front hub extenders did not/do not fit, he requested that I send the hub extenders to him at VAC, as others have had the same issue. VAC, as producer of product would certainly be the facility to expect to have rectify the known and confirmed issue.

PM's replied - - -

VAC / Mike received product (per their request) back to repair/fix. The stated intent was to repair and send back to me. After weeks of waiting, I called VAC to verify receipt of product, but VAC/Mike stopped providing any support for their admitted and continued poor manufacturing . . . . . .

I did finally receive the refund. Beware of ordering from VAC / Mike. All of the publicity needed to transpire for a customer to receive fair payment back; and VAC was not able (by own admission) to produce a working/fitting product OR rectify the problem. A forced refund was required . . . . Multiple VAC issues appear with a small amount of research.

STAY AWAY From VAC .


http://www.e90post.com/forums/showth...=hub+extenders
Dymag is offline   United_States
0
Reply With Quote
      06-13-2013, 11:47 AM   #9
CJ421
Brigadier General
 
CJ421's Avatar
 
Drives: 2011 E92 335i
Join Date: Feb 2011
Location: PA

Posts: 3,258
iTrader: (1)

Garage List
2011 BMW 335i  [4.66]
Quote:
Originally Posted by Dymag View Post
VAC has had issues with the fitment of front hub extenders historically. A quick search in several forums and internet confirms. Mike, on behalf of VAC denies the issues, though he walked me through a second attempt to install a couple of months ago.

After VAC/Mike realized that the front hub extenders did not/do not fit, he requested that I send the hub extenders to him at VAC, as others have had the same issue. VAC, as producer of product would certainly be the facility to expect to have rectify the known and confirmed issue.

PM's replied - - -

VAC / Mike received product (per their request) back to repair/fix. The stated intent was to repair and send back to me. After weeks of waiting, I called VAC to verify receipt of product, but VAC/Mike stopped providing any support for their admitted and continued poor manufacturing . . . . . . [message clipped]
This solidified in my mind that you (OP) are incompetent:
Quote:
Originally Posted by Mike@VAC
Between 3/03/13 and 5/29/13 you did not contact the person you bought the parts from. Not sure why honestly.
And not once did you acknowledge the points Mike made. Just bewildering.

Cliff notes for anyone reading:
Quote:
Originally Posted by Dymag
blah blah blah
Quote:
Originally Posted by Dymag
blah blah blah
Quote:
Originally Posted by Dymag
blah blah blah
Quote:
Originally Posted by Dymag
blah blah blah
Quote:
Originally Posted by Dymag
blah blah blah
__________________
2011 BMW E92 335i, 6MT, Le Mans blue - Quaife LSD, JRZ RS Pro, JRZ camber plates, Eibach ERS, full M3 susp, custom toe arms, Powergrid end-links, SS brake lines, brake ducting, Michelin PSS, UUC SSK, ETS FMIC, ER CP, Perf. Exhaust, VAC RSIK, Sparcos; work by VAC Motorsports in Philadelphia

Last edited by CJ421; 06-13-2013 at 08:50 PM.
CJ421 is offline   United_States
0
Reply With Quote
      06-13-2013, 05:48 PM   #10
Dymag
NC BMW
 
Dymag's Avatar
 
Drives: 2013 335is , 6 speed mt
Join Date: Aug 2007
Location: NC

Posts: 326
iTrader: (6)

Mike Incompetent . . . if you say so

To say that Mike is incompetent . . . . you must know him; I do not. I only know that he verified the passed issues with the product, VAC's knowledge of such, and now states that newer versions exist to correct for known problems. I called VAC, as manufacturer, to pursue additional possibilities for installation, but Mike had no ideas that were not already tried. He did cordially offer to turn the hub extenders again, to attempt to rectify the issues, as others have encountered.

My mistake was to trust.

Though I wanted front hub extenders, my outcome has been accomplished. I finally received refund and have been able to contact a good number of fellow consumers and hopefully save many from losing to VAC.

As prior, beware. No one needs to read this that is not concerned with vendor issues, however the forums allow us the opportunity to share bad as well as good experiences. Take heed. Thank you to those who support; your issues will be cleared as well - be persistent.

http://www.e90post.com/forums/showth...=hub+extenders
Dymag is offline   United_States
0
Reply With Quote
      06-13-2013, 08:51 PM   #11
CJ421
Brigadier General
 
CJ421's Avatar
 
Drives: 2011 E92 335i
Join Date: Feb 2011
Location: PA

Posts: 3,258
iTrader: (1)

Garage List
2011 BMW 335i  [4.66]
Think you read my post wrong.
__________________
2011 BMW E92 335i, 6MT, Le Mans blue - Quaife LSD, JRZ RS Pro, JRZ camber plates, Eibach ERS, full M3 susp, custom toe arms, Powergrid end-links, SS brake lines, brake ducting, Michelin PSS, UUC SSK, ETS FMIC, ER CP, Perf. Exhaust, VAC RSIK, Sparcos; work by VAC Motorsports in Philadelphia
CJ421 is offline   United_States
0
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 10:08 PM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST