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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > Vishnu Very Bad Business



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      09-24-2007, 12:15 PM   #67
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Quote:
Originally Posted by shiv@vishnu View Post
Thomas Martin writes...

If this is a problem for you, please cancel your order (send a PM to Calvin@Vishnu). Seriously, we're doing everything we can to make sure this upgrade goes smoothly for all PROcede users. Yes, the release got held by a 3-4 day manufacturing delay which, in turn, snowballed into nearly 2 weeks. It wasn't expected but we're doing what we can to roll with the punches.

Best Regards,
Shiv
how about ppl who order V1.47 just b/c V2 was announced? would we be able to get a full refund? plain and simple question
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      09-24-2007, 12:28 PM   #68
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Originally Posted by vq352k View Post
how about ppl who order V1.47 just b/c V2 was announced? would we be able to get a full refund? plain and simple question
I'm utterly confused. We made it abundantly clear that those who ordered the PROcede and v2 upgrade would get the PROcede (v1.47) first and the v2 upgrade later (as per their place in the que). The idea behind this was to be fair to prior customers and to make sure new customers have their PROcede installed and running properly before adding more hardware to the system.

Shiv
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      09-24-2007, 12:29 PM   #69
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Shiv,
when will you be updating your website with all the firmware and maps for v2? Also have you finished the FAQ and full press release?
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      09-24-2007, 12:32 PM   #70
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Quote:
Originally Posted by psu139 View Post
Shiv,
when will you be updating your website with all the firmware and maps for v2? Also have you finished the FAQ and full press release?
Once everything is trial tested by the first 4 users (hopefully today). All the info will be on the PROcede user forum. I'll update this forum when it's up

shiv
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      09-24-2007, 12:34 PM   #71
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thanks shiv
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      09-24-2007, 12:35 PM   #72
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Quote:
Originally Posted by xedeboy View Post
Guys, although its unfortunate you're experiencing these delays you made the choice when you selected a single tuner shop. I don't see why you are complaining now, I'm sure you'll all get your upgrade sooner or later.
people with procede are used to doing things faster i guess
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      09-24-2007, 12:35 PM   #73
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Quote:
Originally Posted by shiv@vishnu View Post
Once everything is trial tested by the first 4 users (hopefully today). All the info will be on the PROcede user forum. I'll update this forum when it's up

shiv
I thought the so-called "beta" testers were used for that.
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      09-24-2007, 12:36 PM   #74
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Quote:
Originally Posted by shiv@vishnu View Post
I'm utterly confused. We made it abundantly clear that those who ordered the PROcede and v2 upgrade would get the PROcede (v1.47) first and the v2 upgrade later (as per their place in the que). The idea behind this was to be fair to prior customers and to make sure new customers have their PROcede installed and running properly before adding more hardware to the system.

Shiv
So the answer to my question is no, there for i can not cancel my V2 order since i only order V1.47 just b/c of V2. All i needed to know thank you.
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      09-24-2007, 12:36 PM   #75
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So I'm pretty sure i was one of the first 25 people, my credit card was charged on the 6th but i havent received notice that it was shipped... hmmm
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      09-24-2007, 12:38 PM   #76
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Originally Posted by jthurs View Post
So I'm pretty sure i was one of the first 25 people, my credit card was charged on the 6th but i havent received notice that it was shipped... hmmm
They only shipped 4 V2's so far.
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      09-24-2007, 12:39 PM   #77
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Quote:
Originally Posted by shiv@vishnu View Post
Thomas Martin writes...


Hi guys,
What a great way to start off the morning. FWIW, only 25 v2 updgrade kits where charged. Not hundreds. These were the 25 kits that made up the first shipping batch. By putting together i mean getting all the online software downloads set-up, bug tested, instructionals proofed, etc,. This forum has been a catch-22 for us, as of late. If we post, we get met with comments like "go back to making v2 harnesses". If we don't, people think we "vanished into thin air." Oh well.

Back on topic: 4 kits where shipped out on Friday. To people who we have worked closely with us on software development and have committed to installing the kit the same day it shows up that their doorstep. If I have not talked to you personally on Friday, you are not one of these four. Please don't take offense. We're just covering our bases here.

If you are one of the 21 people who have been charged for the kit and still waiting for it, they are sitting right ready to be shipped out. We just need the go-ahead from those first four customers to make sure the upgrade process went without a hitch. We shouid hear back from then today. Assuming no issues (and we don't expect any given how many in-house trials we have run), the rest can ship immediately.

If this is a problem for you, please cancel your order (send a PM to Calvin@Vishnu). Seriously, we're doing everything we can to make sure this upgrade goes smoothly for all PROcede users. Yes, the release got held by a 3-4 day manufacturing delay which, in turn, snowballed into nearly 2 weeks. It wasn't expected but we're doing what we can to roll with the punches.

Best Regards,
Shiv
Thank you thats all i really wanted
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      09-24-2007, 12:39 PM   #78
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Quote:
Originally Posted by E90ice View Post
I thought you used the so-called Beta testers for that.
Beta testers tested the beta version of v2 over the last couple of months. These four people are testing the production version version of it. As well as doing the install themselves (unlike beta folks who were local). Do you have any other questions I could answer?

Shiv
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      09-24-2007, 12:41 PM   #79
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Quote:
Originally Posted by shiv@vishnu View Post
Beta testers tested the beta version of v2 over the last couple of months. These four people are testing the production version version of it. As well as doing the install themselves (unlike beta folks who were local). Do you have any other questions I could answer?

Shiv
Plenty of questions left, but I'll leave the rest for some of the other members.
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      09-24-2007, 12:42 PM   #80
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Quote:
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Thank you thats all i really wanted
No problem. Do you have your order confirmation number?

-Shiv
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      09-24-2007, 12:42 PM   #81
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Quote:
Originally Posted by shiv@vishnu View Post
Beta testers tested the beta version of v2 over the last couple of months. These four people are testing the production version version of it. As well as doing the install themselves (unlike beta folks who were local). Do you have any other questions I could answer?

Shiv
what is the meaning of life?
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      09-24-2007, 12:44 PM   #82
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what is the meaning of life?
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      09-24-2007, 01:00 PM   #83
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Quote:
Originally Posted by shiv@vishnu View Post
Beta testers tested the beta version of v2 over the last couple of months. These four people are testing the production version version of it. As well as doing the install themselves (unlike beta folks who were local). Do you have any other questions I could answer?

Shiv
Please update your website to be honest about v2 shipping schedules... because right now, it says "v2 upgrade kits start shipping on Sept 10th. "

At least mention that the product is currently backordered, with an estimated ship date if someone were to order v2 upgrade TODAY. I had someone local tell me "I ordered my v2 upgrade today, with next day shipping so that I can have it for the weekend"... he was pretty pissed when I broke the news to him that he was on the tail end of a GIANT waiting list.
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      09-24-2007, 01:04 PM   #84
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Quote:
Originally Posted by shiv@vishnu View Post
Beta testers tested the beta version of v2 over the last couple of months. These four people are testing the production version version of it. As well as doing the install themselves (unlike beta folks who were local). Do you have any other questions I could answer?

Shiv
Yea - could we PLEASE have final hp/torque numbers for the final V2 version.

Also could you (eventually) post numbers for cars that are otherwise stock

thanks again
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      09-24-2007, 01:23 PM   #85
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Quote:
Originally Posted by MBMWTECH View Post
Yea - could we PLEASE have final hp/torque numbers for the final V2 version.

Also could you (eventually) post numbers for cars that are otherwise stock

thanks again
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      09-24-2007, 02:17 PM   #86
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i take it people don't realize that no matter how much they bitch or moan its not gonna make a difference. It will ship when it ships, you don't like it? get a refund.

Besides i'll have a great time reading how the first batch can't figure out the install process. in the mean time.
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      09-24-2007, 02:22 PM   #87
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Shiv - You still have many happy customers. Don't let posts like this speak for all of us. Some consumers want instant gratification, others can be patient. I have not been charged a dime yet, and I am happy to be on the list.

Everyone - with the US Dollar going down the toilet in terms of purchasing power, I am sure Shiv has enough motivation to get them out the door so he can exchange his federal reserve notes for something useful as soon as possible. For all those outside the US, Procedes and V2 upgrades are getting cheaper daily for you.

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      09-24-2007, 02:26 PM   #88
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This seems like a simple management issue. If Vishnu could hire a competent intern that could devote a few hours each day to handling the communication demands, that would probably keep most customers happy. Shiv is a brilliant engineer that develops wonderful products. The intern could check with Shiv every AM to see what is going on and keep all interested parties posted as to current developments. S/he might be smart enough to handle the online stuff as well as Shiv with only a modicum of oversight. With a business as big and successful as Vishnu, it makes good sense to hire enough warm bodies to cover the bases and let everyone do what they are trained to do well. And let Shiv do more of what he enjoys doing.
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