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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > General E90 Sedan / E91 Wagon / E92 Coupe / E93 Cabrio > Leatherique.. Garbage customer service..



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      09-19-2013, 10:46 PM   #1
sammy_0559
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Leatherique.. Garbage customer service..

Just wanted to Complain. I'm fed up with $#@!ty costumer service.

Aug 9 i ordered a Dakota Leather Creme Beige Stain. got my exact color code as they asked for 1 week later i receive my kit. great. perfect. i take my arm rest off before i do my entire two front seats just wanted to restain them for the next owner of my car some scuffs i did not like. Long story short it looks like Bamboo beige from and m3 or something.

So i contact George at Leatherique. he tells me no problem, just send in leather sample and we will match it. okay good. pulled my E-break boot off and ship it, 1 week after him receiveing.. i email him asking for an update he told me yeah we matched it... it will be $60...WTF?
he said you never sent the mis matched satin. i really did not feel like paying packaging and shipping of the damn stain so i sent it back and about a week later he ships my $#@! out and its been about 3 weeks. i finally get my "matched" stain... but before i go nuts and spray a huge area i dabbed a bit with my finger and ran a streak on the leather. guess what there is still a tint of tan and DOES NOT MATCH.

Emailed him furious. took him forever to email me back.. and told me to ship with another sample... .(and i felt a vibe like i was annoyed with me) he told me to ship it back.. shipping gets ridiculous and expensive. honestly its their fault for not doing it right the first time and so i ship it back been about 2 weeks. now, i email for an update he's like oh USPS messed up and lost the Stain and shipped the rear arm rest i sent out. WTF. i then told him to just take care of it as its been almost 2 damn months with this retarded fiasco. I just need to hurry up and sell my damn car. and i told him that.

I'm sorry but it does not take as long as it should to match a $#@!ing Stain. weeks i know I'm not the only costumer but $#@! really. i really cant post the car up for sale until i re spray the leather.. honestly its fine the leather is OKAY. but after spraying the Console with a different color theres no turning back.

my luck just sucks dealing with other companies. Same damn issue With my LSD 1 month for a damn install. and i basically paid double what i was quoted.

I've been trying to look for a creme beige armrest for a decent price and just listing the car for sale already. but i can't he's literally been holding up the process of selling my damn car. idk what to do I'm a full time student and between work and school i really don't have time to deal with this BS.

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      09-20-2013, 04:20 AM   #2
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Based on the picture (both the color of the seat and the black plastic on the door) it looks to me like you have an Oyster/Back interior, not a Beige one. If so, that would explain your matching problems.
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      09-20-2013, 06:33 AM   #3
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After using it myself I've concluded its a garbage product too. It may not help much in your current situation but I suggest ColorPlus. The owner is very conscientious about good color match and her product is leaps ahead of anything else I've seen for the price I paid. I'm very pleased.

http://www.colorplus.com/
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      09-20-2013, 01:36 PM   #4
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Quote:
Originally Posted by gcreese
Based on the picture (both the color of the seat and the black plastic on the door) it looks to me like you have an Oyster/Back interior, not a Beige one. If so, that would explain your matching problems.
I called BMW gave them my vin# they gave my my paint code and leather code. Google creme beige dakota leather it looks exactly like mine lol... The fact that I sent the 2 samples and still nothing.. Pretty obvious they are incompetent.
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      09-20-2013, 01:39 PM   #5
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Quote:
Originally Posted by jsrbrown
After using it myself I've concluded its a garbage product too. It may not help much in your current situation but I suggest ColorPlus. The owner is very conscientious about good color match and her product is leaps ahead of anything else I've seen for the price I paid. I'm very pleased.

http://www.colorplus.com/
I'm about to pull the plug. On them.. I'm at the point where I want to ruin them. The severely wasted my time, not worried about the money spent but time i could've had my car sold and already in my other car. Ill give them a shot. I'm going to try to call leatherique and because the quit answering my emails. I'm furious
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      09-20-2013, 01:57 PM   #6
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swissvax has some too
http://www.swissvax.us/product/SE1043010.html

pics here http://www.e90post.com/forums/showth...Leather+Healer
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      09-20-2013, 02:00 PM   #7
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4 weeks to receive :| lol
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      09-20-2013, 02:04 PM   #8
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your "new" armrest looks identical to my beige interior color... your seats, not at all. LOL

seems to me like you just ordered the wrong color for your car and need to blame someone.
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      09-20-2013, 02:13 PM   #9
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the color you received from them is the correct dakota leather for us market. There is a second ref for dakota that is not used on us market,except on 5 series.
maybe this is the source of the confusion? if your 3 uses that dakota labelled color. You should check the color code, not the name, as different colors have been labeled the same over the years.
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      09-20-2013, 02:16 PM   #10
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Quote:
Originally Posted by edirtaynine
your "new" armrest looks identical to my beige interior color... your seats, not at all. LOL

seems to me like you just ordered the wrong color for your car and need to blame someone.
Yeah that's exactly what's going on...
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      09-20-2013, 02:25 PM   #11
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Quote:
Originally Posted by Meeni
the color you received from them is the correct dakota leather for us market. There is a second ref for dakota that is not used on us market,except on 5 series.
maybe this is the source of the confusion? if your 3 uses that dakota labelled color. You should check the color code, not the name, as different colors have been labeled the same over the years.
BMW DAKOTA CREAM BEIGE #LCGE
Last 7 of my vin px52092
I'm triple checked before ordered the color And leatherique has not replied to my email since Wednesday.
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      09-20-2013, 02:53 PM   #12
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I had that creme beige on my 07 335. it is very bright almost white in color..
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      09-20-2013, 02:57 PM   #13
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Dude you've had brutal luck with your car

Buy a 1 series and come over to our neck of the woods! Far fewer teen racer type dipshits, in my opinion.
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      09-20-2013, 02:59 PM   #14
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Quote:
Originally Posted by DASHOCKER
I had that creme beige on my 07 335. it is very bright almost white in color..
Exactly!!
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      09-20-2013, 03:08 PM   #15
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Quote:
Originally Posted by 135Pats
Dude you've had brutal luck with your car

Buy a 1 series and come over to our neck of the woods! Far fewer teen racer type dipshits, in my opinion.
I cannot wait that 1 is gonna be epic. Partout money is waiting to be dumped into the 1 series lol
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      09-20-2013, 03:22 PM   #16
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This is why I don't use their cleaning products either...
http://www.leathercleaningrestoratio...que-any-advice
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      09-20-2013, 03:23 PM   #17
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Quote:
Originally Posted by sammy_0559 View Post
I cannot wait that 1 is gonna be epic. Partout money is waiting to be dumped into the 1 series lol
LMK when you get it man. It's a far more quirky car than E9x, happy to talk things over with ya

You'll love it.
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