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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > UK > It's gone wrong. Again



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      10-30-2007, 10:41 AM   #1
E92Fan
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It's gone wrong. Again

Well, I'd fallen in love with my car all over again, and now I want to kick it out of bed, home and life... f****ng thing is driving me insane and I'm back to hating it agian.

The steering pull to the left has gotten worse, making the effort to turn right even harder. There's a vibration through the steering wheel which is just atrocious. The rattles are back with a vengeance, and the CCC has gone on the blink. Again. And it's a new unit too...

arrrrrgh... left two very spiky messages for the Service Manager at Sytners on Friday, he hadn't come back to me by yesterday afternoon so I called BMW UK and they have now waded in to the whole shambles assigning one of the UK Technical Managers to assert some control on the case. Even though BMW UK have spoken to the dealer, the dealer STILL hasn't phoned me back. WTF?!

Ironically, and this is what has set me off on the steam train called Anger, I just had a call from an offshoot of BMW UK asking me to answer some survey questions on how well my last visit to the dealer was and whether I was enjoying my car... poor bloke, I think he wished he'd called Robert Mugabe instead of me...
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      10-30-2007, 10:43 AM   #2
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gutted mate, not good... get the fooker in the dealers asap!!

whats ccc?


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      10-30-2007, 10:50 AM   #3
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Quote:
Originally Posted by dxb335d View Post
gutted mate, not good... get the fooker in the dealers asap!!

whats ccc?


carlos

it's the idrive unit. and it's going to bmw uk, not the dealers... they obviously can't fix my car (they've had it a total of two and a half months)
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      10-30-2007, 11:01 AM   #4
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Quote:
Originally Posted by E92Fan View Post
it's the idrive unit. and it's going to bmw uk, not the dealers... they obviously can't fix my car (they've had it a total of two and a half months)
thats bloody disgusting.. two and a half months??!! what the fuck.. what if you had it on finance or something, they willing to pay two monts rent?! doubt it.. bunch knobbers mate

didnt know BMW UK would take cars themselves? do they have units around the country?

hope it gets sorted soon Tony buddy


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      10-30-2007, 11:12 AM   #5
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Sytners,shitners, stealers I no very few people with a good word for them.
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      10-30-2007, 11:21 AM   #6
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Quote:
Originally Posted by dxb335d View Post
thats bloody disgusting.. two and a half months??!! what the fuck.. what if you had it on finance or something, they willing to pay two monts rent?! doubt it.. bunch knobbers mate

didnt know BMW UK would take cars themselves? do they have units around the country?

hope it gets sorted soon Tony buddy


Carlos

It's going to their headquarters in bracknell
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      10-30-2007, 11:38 AM   #7
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Sytners,shitners, stealers I no very few people with a good word for them.
To be fair I've had decent service from Sytner in the Midlands over the last few years.

Having said that, if I were in e92fan's position I'd be giving the dealer a seriously hard time.
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      10-30-2007, 11:43 AM   #8
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Sorry to hear of the continuing woes Tony. Glad to hear that BMW UK are taking it seriously though.
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      10-30-2007, 12:00 PM   #9
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Give 'em fecking HELL at the stealers,you've just paid 40k for a car FFS of course this wouldn't of happened if you had gone for the D

Good Luck
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      10-30-2007, 12:04 PM   #10
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probably wouldn't have happened if I'd gone for an S5 either...
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      10-30-2007, 12:10 PM   #11
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probably wouldn't have happened if I'd gone for an S5 either...
mate, are you feeling that bad about it

then the piss taking must STOP! (oh it was only me)
Audi are shite at customer care tho'
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      10-30-2007, 12:19 PM   #12
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mate, are you feeling that bad about it

then the piss taking must STOP! (oh it was only me)
Audi are shite at customer care tho'
I'm actually so pissed off, I'm considering driving my car THROUGH the sliding doors at the dealers and parking it in front of the reception desk. Then I'd throw the keys at the Service Manager and shout at him to fix my car. Then I'd go to Audi, buy an S5, drive it to BMW, and tell them they can keep my car, 'cos I hate it that much.
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      10-30-2007, 12:20 PM   #13
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probably wouldn't have happened if I'd gone for an S5 either...
S5 is not as good mate, ive been in one

so dont worry, yours will be sorted soon and for good!!!


audis break down too, the R8's are currently overheating

not good when there going 15k above list!

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      10-30-2007, 12:20 PM   #14
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Oh, and I've just come back from Avis because I've rented a Ford Focus. I'd rather drive that than the piece of shit that is my E92 right now.
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      10-30-2007, 12:23 PM   #15
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I am totally gutted for ya!!!! That must be soooooo disappointing.

I am off to the dealers next Tuesday as the 'Anti-Trap function' is not working on my sunroof (as reported in the I-Drive) and my seatbelt butler is rattling like a b@$t@rd!!!
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      10-30-2007, 12:27 PM   #16
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Make an appointment to see the dealer principle

If they won't let you have an appointment, turn up at the dealers demanding the dealer principle. They can't fob you off. Be polite don't raise your voice too much (i.e. avoid any way for them to call the police).

If you scare a few customers even better the sales manager will be on the phone to get the dealer principle or to get an appointment.

Talk to him/her and tell them what you want and tell him that BMW UK also have a complaint against his dealership. If he has any sense he will kick his staff into tow.

If it fails park outside the dealer - not on their property with a placards in the car stating the dealers name and stating scrap car for sale. I'm sure the dealer will react to this

It sounds like you have managed to get someone with some authority at BMW UK.
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      10-30-2007, 02:49 PM   #17
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Not good Tony. Hope it gets sorted soon, best of luck.
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      10-31-2007, 02:39 PM   #18
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Well, it's gone for God only knows how long :sad0147: Back driving a 520d SE auto.... even more pissed off now. Might just drive the Focus instead.

ps.. camera phone pics, so crap quality

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      10-31-2007, 02:46 PM   #19
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Ooooh, I forgot to mention why it's being trailored... steering pump failed. Started the car, couldn't turn the steering wheel either left or right. That was yesterday evening - tried twice, even left the car to go into sleep mode then came back and tried again. Couldn't get the wheel to turn. Called Emergency Services, who liaised with BMW UK and the dealer (don't know why they bothered) and a trailor was dispatched this lunchtime. Courtesy 5er arrived late this afternoon.
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      10-31-2007, 02:46 PM   #20
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Tony that's the most depressing sight, seeing your car being loaded onto a flatbed. So sorry for you - hope it gets sorted as soon as.
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      10-31-2007, 02:47 PM   #21
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No pics of the 520d auto?

Hope it's back soon. If bracknell can't sort it they ought to be delivering you a new one.
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      10-31-2007, 02:57 PM   #22
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Quote:
Originally Posted by E92Fan View Post
Ooooh, I forgot to mention why it's being trailored... steering pump failed. Started the car, couldn't turn the steering wheel either left or right. That was yesterday evening - tried twice, even left the car to go into sleep mode then came back and tried again. Couldn't get the wheel to turn. Called Emergency Services, who liaised with BMW UK and the dealer (don't know why they bothered) and a trailor was dispatched this lunchtime. Courtesy 5er arrived late this afternoon.
That really is very very terrible. In this modern age 'basic' components such as steering pumps should not be failing.

Hope you get it all sorted soon.
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