Quote:
Originally Posted by apme123
My opinion is that a BMW tech is not paid enough for warranty work. It is entirely possible the tech just didn't give a flying crap about the original poster's steering problem and just sent him on his way not giving a crap cause warranty work pays $10 per hour, while an out of warranty repair pays $35 or more. It's the same way with entire service department, BMW pays around $45 per hour to the dealer themselves. The dealer service departments will claim that stuff is not covered when it in fact is. They will automatically tell you that your car is out of warranty that it needs at least $3500 dollars in repairs. Look at what the dealer charges a retail customer per hour, its at least $100 to $125. Plus they tell you a sparkplug change is a $3.5 hour job by their book and charge $50 bucks a plug.
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you have a point, but that logic pretty much would mean all BMW mechanics would have no incentive to work at a BMW dealer, especially since most of the cars going in for service are for warranty related work b/c they are newer cars. The majority of owners take their cars to the dealer for service since they have the 4yr/50K mile car and maintenance warranty. They are not going to pay out of pocket when something is free.
Those that know better, take it to an indy for out of warranty repairs/maintenance, or do it themselves.
My understanding is that a tech has the incentive to get more money by working on more than one car at a time. For example, doing an oil change one, and while waiting for the oil to drain, work on another at the same time.