Quote:
Originally Posted by remydlc
This does not smell good, m, more from robertrinaustin @ [url]
Look how many questions there are in this forum about Vishnu products and find how many times anyone from Vishnu actually post. Fortunately, there are plenty of helpful people on here, so Vishnu suport comes from its great customers.
|
I agree this does not sound like good customer service, the business part of me cannot help but wonder if Vishnu makes a conscious decision on this one - you know, expect and exploit the open-source / largely free nature of internet communities to leverage some costly support onto others. If it's intentional, I still don't approve of it, but can see it from a purely cost/benefit business perspective. Which all depends on how much pissed off customers will wreck your future business. If Mazda owners are not the same as Subaru owner are not the same as BMW owners, then...
The less nefarious possibility, of course, is simply rush to innovate or be first to market, taking resources away from execution-related activities (little things, like quality of service, proper inventory, etc).