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i had a similar experience with another reputable vendor on a big ticket item. i set up an appt at my indy shop to install particular mod. after 2hrs of trying diff things, tech comes to conclusion the parts are not correct. this was sat so i had to wait till monday to call vendor. vendor accuses bad attempt of install. after verifying all parts are correct, he agrees to take it back for inspection. i told him i would not ship on my dime so he sends a ups ground label. he finally receives item, confirms it was built to wrong specs so sends back the new on via ground. between shipping both ways & inspection of parts = nearly 2 weeks. not to mention i paid for 1.5 hr labor first time around for nothing. and after all this, they did nothing "extra' to remedy the situation or make it right.
feel your frustration, the very fact this happens even with the best of vendors just shows modding is never alwasy easy. plug and play parts will need fabrication or modding to fit. in-stock parts are never truly in-stock. and customer support is only good upto the sale, once they have your $$$ it's just a never ending phone tag.
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