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I just read the other thread and saw he used a third party packaging company to package the item as FedEx do not offer this.
1. Seller go after the packaging company, they share your responsibility.
2. Use UPS next time, a franchised store offer packaging services which follow UPS shipping guidelines, ie. Minimum widths around item depending on weight, you pay more but you get what you pay for.
3. Always, always, always pay for insurance on risky items like this.
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