[tony20009]

Years ago, I too had a bad experience with BMW of Alexandria, but it was with sales. I went in to buy a car, but they didn't want to talk with me. I was there for 15 minutes looking at cars and walking around the showroom and the lot and nobody ever even said, "Hello." I finally left and went to VOB and bought the car.

VOB is OK, but Passport is closer to me and easier to get to that Rockville, so I go there. They are as good as I expect any place would be. I wouldn't say they impress me or that they exceed expectations, but they'll do.

And I have to say that the salesman I work with there is a good fellow. When I was buying the 328i, I'd planned initially to buy a used one, but he figured out how to get me a new one with the equipment I wanted for the same money I was willing to spend on a used one.