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Just beginning to lose my patience with Douglas Park BMW....unreturned calls and unacknowledged emails and not yet agreed to a collection date of next Friday. I have to get a day off work and travel from London to home then onto Glasgow.
When I arrived at the dealership last Monday to see the car, having paid a deposit on it and having called the salesman to let him know when I was arriving (2 hour train journey), the X5 was not at the dealership it was elsewhere and I was kept waiting with my son for 20 minutes whilst the salesman disappeared to fetch it from the service centre (off site). I was about 2.5 hours in the dealers, lots of waiting and sitting around. Maybe alarm bells should have been ringing then, they certainly are now. I intend to give them a kicking when it comes to the BMW customer satisfaction survey.
It seems that they have the sale, depsoit paid and finance signed for and they have lost interest. I just hope the car has been prepped properly..... Or I will kick off
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