Quote:
Originally Posted by Dormermike
id phone mondial and have a chat with them and see what they say. I had a huge argument with a bmw dealer not willing to replace shocks as a pair and not willing to do a KDS after front wishbone replacement, both of which are "required" according to bmw TIS (rip). I successfully convinced mondial who then told bmw dealer to do the work and submit the claim. Appreciate your scenario is different but allianz support is really very good.
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This sounds like a good plan. Do you reckon I should have this chat prior to returning the service advisor's email (containing the refusal/quotation) or respond to the refusal through BMW first and if nothing is achieved go through Allianz (or am I just prolonging the inevitable here)