Quote:
Originally Posted by Shrike360
I would like to share my experience of Tunerstock (formerly JGMods).
I have had to order an M-sport bumper cover from them twice (unfortunately). The first time I had no complaints, bumper fit well and quality was good enough. After a second incident, I didn’t hesitate to order another cover. Some parts were missing in the box this time, but they responded quickly to replace any parts that were missing.
The issue started with when I was supposed to pick up the car from the shop. I got a call from the shop that none of the grilles and mesh pieces fit the bumper, including the ones included with it. I asked them for a picture, and I found they had provided a pre-lci bumper. Since the bumper is similar to the LCI without a side-to-side comparison of the correct cover, and the pre-lci cover bolts right up, it was an easy mistake to make. At the point of discovery, the bumper was already drilled for PDC and painted.
I contacted Tunerstock to resolve the situation. They told me they would not have the correct cover for over a month, and would not be covering any costs to correct the mistake, placing the blame solely on the body shop. When I talked to them further, they told me they could provide a return address and RMA#, implying they would also not cover return shipping (though they did not say this explicitly).
By this point, I had put in a claim with PayPal and my credit card. By the time I got the replacement cover from ECS, PayPal had closed my dispute, so I could not continue the conversation through PayPal. I tried to reach out to them again through email, but they refused to talk through email, only the PayPal claim. This was unfortunately impossible, despite me trying to get PayPal to work with me. The company also does not respond to phone calls, whatsoever.
I didn’t care overly much at the time, as my credit card had refunded the payment. But they of course disputed the claim, and so I am now having to counter. So, they are still trying to get payment for incorrect bumper, and are not allowing any forum to discuss the return. At this point, they had cost $650 of work on the correct cover (which thankfully the body shop covered), and are more or less demanding that I pay the $240 in shipping to get my money back (despite not providing me return information).
I would high suggest that if you are looking at any of their products, to order from another vendor. If it goes wrong, they will not follow through with going above and beyond as they write on their site, and may cost you more than you anticipated.
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Wow that is a bummer to hear, do you know who you were speaking with? TunerStock and EGMods were originally two separate businesses, I didn't have any issues working with Jay before they merged. Hopefully your headache ends soon.