Sorry to hear about your issues. I'd recommend Rallye if I had known you were in the market for a CPO. Usually in the auto business, MAJORITY, not all, but most dealers don't care for post-sale support especially if the sale was a used vehicle.
I think you can find a manual cheap on eBay. If you'd like, you can make copies of my 07 with iDrive manual. =)
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07 e92 335i - Retired
18 F80 M3CS - Retired
21 G20 330i M-Sport - Current
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