Quote:
Originally Posted by Longboarder
...and this is why there are thousands of hits to this thread. Many of us are hoping for an amicable outcome; meaning that BMW does the right thing and apologizes/makes things right for you. If they don't, there likely a few of us that may just make a decision to try another brand. There are other luxury/sporty manufacturers who would love to welcome us into their family.
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You know you're right. Not only is customer service a key indicator of customer's buying a car, but buying the same brand again. I dont think any company should risk losing potential or return customers especially over a safety concern.
look at what lexus did- staging the largest recall in history- it takes a lot to admit that you're wrong, but it's time to step up.