Quote:
Originally Posted by Leaker
Don't get me wrong, I'm glad he got his car fixed, but from what I read this entire thread is based on a mistake reading codes and then a discussion/argument that ensued that nobody (from here) witnessed but the OP. He seemed calm in the beginning but got progressively more angry. Maybe he misinterpreted Penske managers comments, maybe he lost it on the guy. None of us were there. BMW and all dealerships are in the business of making people happy. If they don't they will go out of business. Simple. There are always going to be mistakes made and differing of opinions. All I am saying to all of you that are jumping on this "take down BMW and Penske" bandwagon is that there are always 3 sides to every story....his , theirs and the truth.
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I agree with that to a certain extent, but I would add that they want to meet their customers requirements and make them happy so long as it is profitable.
That said, in terms of making people happy, here is another story of an abused BMW customer:
http://www.m5board.com/vbulletin/e60...16-months.html
and its corresponding Jalopnik article:
http://jalopnik.com/5628903/bmw-deal...ner-out-of-27k
Cliffs: Dealer took car for joyride during an oil change, totaled the car, lied about what happened, dealer or BMW NA wouldn't help. Owner took it to court and won. Owner will never buy another BMW again b/C of the way he was treated.