[Silver Streek]

So got a letter from BMW Group informing me they can now action the two reveals on my car. So I phone to book it in only to be told they can no longer offer a courtesy car or offer to pick up the car from home address and drop it back.

So I have to fork out my own money for a taxi and then pay for public transport to get to work (I would have to train it across London) and back because of their bad design issues.

Not exactly happy with that, I was willing to compromise saying if I work from home will you collect the car so I won't need a courtesy car just an abrupt no.

Rubbish.

Edit: Just received a call from my local BMW who said actually it's no problem sir you can have a courtesy car so all booked in for 3rd December.
So if anyone does call in to book in the care and gets put through to the central booking department ignore them when they tell you that you can't have a hire car or pick up drop off service!!