[MILLER335I]

I have been ordering from ECS for years and I have made some relationships with the guys there and some gals in customer service. They will help you, get you refunds, and rush things to a point. Are they perfect? No, but no one is. It depends on what time you call and who you get on the line to help you. If you don't like the person who you are talking to ask for someone else. They have a reduced staff at night. Be nice, explain your issue, and order intelligently. Call in and ask questions before you make an online order that is time sensitive. My two cents for what it is worth.