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I haven't had any issues with ECS either. In fact I always had good experiences with ECS. Back when I had a gti, I bought some coilpack hold downs. Well one of the hold downs broke right at a bend, I called them up, told them what happened, sent some pictures, few days later I had new hold downs, all under warranty. Sucks that they couldn't help you before this thread, but it's good they did end up helping you out.
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