Hi Fraser,
I can see your replacement was sent on Friday for next day tracked delivery. We can't control Royal Mail unfortunately, with it being bank holiday it seems they have been delayed. Not in our control sadly.
If you have already emailed us you will get a response from the office when the are reopen on Tuesday. We are closed on weekends.
Understand the incorrect ones were sent to you, apologies about that. Correct ones have been sent, along with offer to reimburse original shipping costs and also return shipping costs for the ones which have been damaged by the alterations you made.
Please continue to liaise with the guys in the office an they will help you.
Regards,
Horizon Forum Team
Quote:
Originally Posted by Frasers_330d
Sounds familar unfortunately...
I was told I would have my replacement 20w leds sent out to me today after I was sent incorrectly sent out a set of lci angel eyes. (My car is a pre lci which i stated in the order..)
Haven't arrived today and I don't think they will arrive tomorrow as its a sunday.
So i will be back at work on Monday and they have been sent to my home address.. Great..
All in all very disappointed...
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