Quote:
Originally Posted by archangel4865
I had a similar situation a few years back with a tire recall on a2005 E60, and when the dealership failed me I called BMW North American offices and they immediately resolved the issue for me. My advice to anyone with dealership issues is to report your dealership to BMW's home office. I have thankfully had very few issues in my 15 year relationship with BMW, but on the occasions that I have, once I escalate to BMW NA within a day or two a local dealership will call me begging for an opportunity to resolve whatever my issue is. I am sorry that you were treated that way, and happy to read that it was resolved. Regardless of the brand, treating a customer like that is inexcusable, especially when safety is an issue.
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In other words, what you're really saying is TL;DR