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the first time you email us about your problem is June 7th.
the day you paid is May 20th.. on the same date we mail the diffuser 05-20-2009, 03:42 PM
it's shipped. Hong Kong EMS # EE753910886HK
the item was delivered
Item Number Destination Delivery Status Event Date
EE753910886HK United States of America Delivered. 23-May-2009
on june 8th you msg us asking for a refund.
that's 16 days later...
our company has a policy "All return requests must be made within 5 days after receiving order." you could have let us know earlier than 16 days.
we apologize for the bad fit of the product because we sent the wrong item but we also have our company policy.
we are willing to offer exchange.
Last edited by JW-Tuning; 06-09-2009 at 12:37 PM..
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