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      10-07-2015, 11:27 AM   #653
HorizonLEDs
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Drives: Honda Accord
Join Date: Feb 2014
Location: Yorkshire, United Kingdom

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Quote:
Originally Posted by dannym View Post
Bit of an update, I received a couple of email replies from the 'CS team' regarding my 'lost' returned parcel. They have basically said they havent received the returned item so I should claim from Royal Mail for the 90 loss.

So that's my 90 lost, just very becareful detailing with this outfit and make sure you use tracked and insured postage.
Hi Danny,

Thanks for the feedback, I have looked into your case with our CS Team. As you can appreciate we cannot accept a Post Office stamp receipt with our returns address hand written, as this is NOT proof of posting. It is always advisable to send expensive items back to anywhere and not just us via a tracked service.

Had we seen a proper proof of shipping then we would be more than happy to refund your order and claim losses from Royal Mail.

If you have any further questions or updates please send us a PM.

Thanks,

Joe
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