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My first E91 was written off. Aviva offered me a low price but as I'd only had it 10 months and I explained that it was AUC and I expected it's replacement to be the same. They increased the offer substantially on the spot. I then added the extras fitted from new, and they took the cost of the 2 most expensive options and added that to the total. I was satisfied and took the offer. From accident to cheque through the door - 16 days
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