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      10-08-2015, 04:41 AM   #660
Private First Class

Drives: 640d M Sport
Join Date: Aug 2010
Location: UK

iTrader: (0)

Originally Posted by HorizonLEDs View Post
Hi Danny,

Thanks for the feedback, I have looked into your case with our CS Team. As you can appreciate we cannot accept a Post Office stamp receipt with our returns address hand written, as this is NOT proof of posting. It is always advisable to send expensive items back to anywhere and not just us via a tracked service.

Had we seen a proper proof of shipping then we would be more than happy to refund your order and claim losses from Royal Mail.

If you have any further questions or updates please send us a PM.


As I said in hindsight I should have used recorded/tracked delivery service - I used 1st class postal delivery, the proof of postage is exactly what I sent you (photo attached)- they hand write the postcode and house number on the printed receipt . This IS the proper proof of postage regardless of your opinion and it clearly states 'it is important that you retain this receipt as it your proof of posting'.
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