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Those emails remind me of the automated responses you get from conversation bots in that the last reply doesn't seem to follow the conversation at all.
Your experience isn't unique. I was looking to PCP a car recently and went round nearly every manufacturer and nearly all of them were like that. Most of them acted like I'd just asked to take their wife up the tradesman entrance when I asked for a test drive. Led me to the conclusion that a shocking number of people buy cars without driving them first.
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