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Keep at it, it can feel stressful at times but its worth it. Which claims management company are you dealing with?
It may be worth dealing with their insurer directly, by doing so you cut out a lot of costs for them and they can control costs. They will likely hate and fight the claims management company because the claims management company will try and get the third party to pay ridiculously high costs way beyond the repair of your car.
My advice to others that may end up in this situation.
Grab your smart phone and take as many pics as possible, of both cars, try to do this with the cars in the position they crashed if possible if it is safe enough, traffic can wait a minute or so. It's hard to argue against photos of their car in the back of yours.
Also get the other person to call their insurance company there and then. Try and grab some witnesses if possible, although many people are shy in helping out these days and just don't want to get involved.
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