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Write to them setting out your issues and how you want the issue rectified.
If they do not respond or say feck off take them to the small claims court if under £5k. Do it on line - dead easy and cheap -they can not claim their costs from you. I assume your surveyors report supports you.
They will have to put in a defence or concede. Most companies concede and pay your reasonable costs ie the cost of the claim, the cost of the on line application, postage etc and your surveyor costs.
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