Quote:
Originally Posted by dannym
Terrible service from this company, I had to return an order which they now claim they havent received. I have never had anything lost in the post by the Royal Mail - now they are not replying to any of my emails. looks like good bye to nearly £90. I will persist with my daily emails to them until it is resolved.
|
Bit of an update, I received a couple of email replies from the 'CS team' regarding my 'lost' returned parcel. They have basically said they havent received the returned item so I should claim from Royal Mail for the £90 loss.
So that's my £90 lost, just very becareful detailing with this outfit and make sure you use tracked and insured postage.