The few times I've contacted BMWNA they seemed pretty useless to me. They didnt seem to have the power to do much of anything.
BMWNA:
"haaaaay guys... could you please take care of this customer?"
Dealer:
"No"
BMWNA:
"C'mon, guyyys pretty please"
Dealer:
"No"
BMWNA:
"Pretty please with a cherry on top?"
Dealer:
"No"
BMWNA:
"Ok
"