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Hi-
This is Dave @ Fuel-It! My normal e90post user name was disabled.
What the OP has failed to mention and copy & paste were prior emails blatantly lying about who purchased certain products, demanding discounts, being in the hospital & having his brother answering certain emails, offering graphic design work in exchange for product discount, as well as just being a bit rude.
We get countless emails daily, we try to answer each email with time, care and tact, but when we feel we are being lied to or misled, or are being asked to support someone else's product, well that is where we generally will start to be blunt, or in a situation like this- just decide to cut ties all together.
Do we wish this could have gone differently? Sure.
However given the chain of events leading up to this, we felt it was well within our right to simply refund Simon's order & we both go our separate ways.
Cheers,
Dave @ Fuel-It! / Fuel-It! Team
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