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I only use them for things I can't do myself. That said, they've done alright by me, when I've needed them. They were around 25% higher than independents on valve cover gasket but I decided to go with them to have the two year warranty. They also helped me out once with an emergency. You do pay for the cost of having newer loaners, comfortable waiting areas etc. Their charges for maintenance items is high, considering many things can be done by any competent mechanic.
They have tried to up-sell things to me. My first warranty visit was harder sell than buying the car.
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