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Would it be better if you consolidated calls to one contact? What's the name and extension of people already contaced at customer support? Atleast this way, they can't keep saying they never heard of it before.
Also, if they say they are documenting it, they should be entering some kind of ticket number or tracking id that we can reference.
I have never taken my car back to the dealer. The last time the dealer saw my car was on delivery day and they had it in their possesion for only 4 hours after it literally got off the truck in May 2007.
I appreciate all the work this group is doing to raise the issue with BMW.
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