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I believe that as of 2016, Safelite locations are franchises and as such, each experience may not be the same as another.
I personally have had two windshields replaced by safelite, one on my E93 and another on an NB Miata. Both were done right and look excellent with no issues or concerns. I am extremely particular about my cars and would nit-pick nearly anything, but I had 100% satisfaction with my experiences.
My recommendation would be to note a negative concern/issue with that particular location, rather than the entire company.
YMMV
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