Quote:
Originally Posted by cookie295
1st you said, that is the beauty of voice mail. "Return calls at your convenience "
Then you said, by stating we don't offer phone support, you are telling me you don't have time for customers unless it is convenient for you?
Returning VM, PM or emailing is all the same, it is convenient for the vendor to do so.
When Im looking for prices, I like to get pms. So I can go back and see what the quote was. Plus, with pm I can see what was said vs. a phone call trying to remember what was said.
And with tracking numbers? Do you really want someone to read out how many letters and numbers out as you're writing it down?
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I don't think you are understanding what I am saying. I agree that someone should be able to return a voice mail at their convenience, but what if I needed help with installing something and I just could not understand what was being said in an email or voice mail?
He stated he doesn't give phone support...support is different from sending an email/PM with tracking.
I am done, I have said my peace. I give and expect a different level of customer service than some I suppose.