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I don't know about all the folks at Passport, but I deal with Frank Parks over there, and he's quite a cool fellow.
The service guy I'm assigned to is OK, and he'll certainly make sure your car is properly handled, but he's not very accommodating if you ask for something that'd call for him to have to intervene in the standard process to make your request happen.
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Cheers,
Tony 
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'07, e92 335i, Sparkling Graphite, Coral Leather, Aluminum, 6-speed
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