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well sometimes it seems like it's the dealer that makes it hard on us!
i purchased a cpo car and i guess they never checked the rear differential and it had no fluid so it just gave out!
i had the claim denied on the diff because i had installed wheels with an offset that didn't match bmw specs, an offset that was off by a slight amount (you would have to take measurements to notice the difference). for the wheels to put such a strain on a differential it would have also compromised the suspension.
i took it to another dealer and they just fixed it without a question!
it might be that the dealer i took it to originally has had questionable claims and the manufacturer pays closer attention to their claims, who knows.
i know of a local benz dealership where the service department would "fix" problems that were not there in order to collect the money, and benz almost shut them down. so that could be the discrepency between dealerships.
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