Quote:
Originally Posted by feuer
1-why advertised 100% fully rebuild doesn't include bearings? Why was that omitted from the product description.
2-BMW doesn't sell the bearings seperately but sell the whole pumpkin but you can replace the bearings for extra $300. How?
3-bearings are hard to come by or not available as previously stated? You go back and forth. Which one is true?
4-since bearings are available for other makes and you are replacing them why BMW LSD on avarage cost more even without bearings replacement?
5-how all of this is linked with M-factory group sales? Why you can't have sale if diff come with new bearings? You said it will be bye bye to those sale. Doesn't add up.
6-how is OP issue a specific market issue and not M-factory issue? If I'm for 3rd world county should I expect equally poor service and product?
7-why do you deflect and blame this on the supplier? Is your product and profit.
8-you say costumer black mailed you and ask to stop writing about the issue on US based threads. Why? Are diffs different for AU and US?
9-Was if of fear it will hurt sales on your biggest market? If so! You should have given this customer what he wanted. He was going to start a very different thread.
10-lastly (I think 10 is enough, yes?) why and how you conclude that I don't understand your replies? I do! Very well. In fact I think the oposite applies.
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1) We don't just open the pumpkin and install the LSD. We strip the pumpkin apart, wash/debur all the internal components, wash/clean the housing and apply a new coat of paint, check/inspect the bearings, install the LSD, set the pre-load, set the back-lash, bench-test everything then seal the cover back on.
Although we don't replace the bearings with our regular carrier builds, we do check them. This does not mean that we haven't "rebuilt" the pumpkin, as we have. If our PRO Series Carrier is purchased, then we also replace with all new bearings and our solid pinion sleeve
2) Because we have contacts within BMW to source the bearings
3) The bearings are very hard to come by unless you have contacts within BMW. However, for the end-consumer, it is not so difficult now as several vendors now sell the bearings (whom either purchase through their contacts within BMW, or purchase through specialists like ourselves)
4) That is a silly question, tbh. Different parts tend to have a different price. Labour cost, we charge more to rebuild a Honda transmission compared to rebuilding a BMW pumpkin. The BMW LSD itself costs more ($999.95) vs the Honda ($699.95). The BMW DCT/MT's also require additional machining work due to having a welded differential ($500+ depending on the machine shop you go to) and require some additional parts such as spacers and bolts to be able to install the LSD
5) My comment is what is called "sarcasm", but with a hint of reality (not bullying, but just the reality of the situation). We have, and still will, continue to support the BMW forums with group buys, black friday specials etc
6) OP is from Canada. His issue isn't to do with our product, but regional issue (i.e shipping to another country, duty/tax to another country). We have apologised, compensated him for his original loss, and have offered to assist further in light of this thread. What else are we supposed to do?
7) We haven't blamed this on any supplier. What exactly are you talking about? This thread is about the costs that the OP had to pay for shipping/duty/tax
8) Different markets have different distributors. AU customer purchased from the AU distributor (who is not on this forum). US distributor (me) offered assistance, but was then threatened/blackmailed. Why should the US distributor (me) then be subject to these threats and bad feedback/comments when the item concerned was not purchased from the US distributor (me)?
9) Who/what are you talking about now?
10) The fact that I have had to reply to you in this manner certainly does suggest you did not understand my previous posts/replies