Quote:
two words of advice to eisenhaus.
1. if you guys shipped the wrong order, why wouldn't you reinburse shipping for your mistake?
2. it seems like you guys didn't even attepmt to rush things. it took 1.5 weeks to get the muffler tip from germany and ship to us? i know they are made form hand but 1.5 weeks? did you guys even rush delivery it?
my friend LOVES the exhaust. but just wishes as do i you guys take care of him better.
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1. yes, Absolutely.
we made a mistake on this case - shipped out a wrong product.
so, We refunded his shipping back cost already.
If this was not done already, it is planned and will happen.
2.
Sorry about your freind's case, however
Making a fresh unit in Germany and air-ship a single unit from Stuttgart factory to Chicago warehouse / going thru US customs and trun around send the unit out to customer who is located in another state - yes, it takes more than 1.5 weeks, and we really made it within our best time line window. Honestly, believe it or not, we really did our absolute best for your friend's case.