Quote:
Originally Posted by Uk 330d
How did you get on??
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Hey.
Berry Heathrow were dicks as usual.
Hanging up the phone soon as I mentioned cracked wheels.
Acting like they didn't know who I was once I called back 3 seconds later.
Being put through to a guy who was clearly being prompted by the girl that just hung up on me. He was stammering and talking rubbish, asking me questions irrelevant to to the purpose of my call. In the end he took my number promising to call me back. 10 days later, no call.
I just called again with the intention of walking into the sales department to cause a scene with dirty wheels in hand, if they messed me about again.
The person I spoke to this time knew what I was referring to and professionally talked me through the process. I've got a run out test booked soon for a fee of £99; I made it clear I didn't want it done at Berry Heathrow.
By the way, he said it is acceptable to bring the single wheel on its own.
Now, I really can't remember if I paid the fee before but in my current situation I'll be paying it and getting the process over and done with.