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If they decline to replace the wheels then ask for the Dealer Principle's name, their insurance company details and if they are part of a group eg. Sytner, Dick Lovett, Cooper then get their Heads name. Then pass a letter of complaint to all including BMW UK's customer service. Make sure you put the CC. list on the bottom of the letter so all know who has a copy of the complaint. That will rattle enough cages.
If one of their grease monkeys was test driving a car and bumped into you and damaged your car on the road and the dealer refused to rectify the problem to your satisfaction you have legal rights. The same as if you leave them in charge of your vehicle. It's their negligence.
When my car goes in for the next service I'll be making sure they walk round the car with me and sign off no damage.
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